Feature Summary

Impact to Existing Processes Definitions
  • Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
  • Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
  • Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
  • None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.

Download feature summary table.

Module Feature Delivered Enabled Impact to Existing Processes Action to Enable
12.2.15 Configure IMAP Server Properties for the Email Center Download Processor No None Setup Required
12.2.15 Integrate Email Center with Gmail Server Using OAUTH2 Protocol No None Setup Required
12.2.15 Dispatch Center Dashboard: Built with Latest UX Technology No None Setup Required
12.2.15 Generate Customer Field Service Report Using AI No None Setup Required
12.2.15 Generate Field Service Notes Using AI No None Setup Required
12.2.15 New Laptop App for Windows Built with Updated Technology No None Setup Required
12.2.15 Use Sales Order Items to Create Different Types of Services Contracts No None Setup Required
12.2.15 Configure Automatic Assignment of a Task Owner No None Setup Required
12.2.15 Configure Data Security for Service Request Attachments No None Setup Required
12.2.15 Manage Customer Address Defaulting in the Search Installed Base Window No None Setup Required
12.2.15 Pass Service Charges Flexfield Values to Sales Order Flexfields in Order Management No None Setup Required
12.2.15 Select the Status for a New Service Request in the Copy Service Request Process No None Setup Required
12.2.15 View Customer Credit Hold Status in the Contact Center UI No None Setup Required
12.2.15 Delete Emails in Bulk Yes Small scale None
12.2.15 Reroute All Emails from One Account to Another Yes Small scale None
12.2.15 Cascade Invoice Print Flag Setting from Contract Header to Line Yes Small scale None
12.2.15 Display Billing History for Contracts Created from Oracle Lease and Finance Management Yes Small scale None
12.2.15 Set Billing Profile Option in Cascade Attributes API Yes Small scale None
12.2.15 Summarize Credit Memo Lines for Extended Warranty Contracts Billed in Order Management Yes Small scale None
12.2.15 Update the Contact Address Without Changing the Customer Address Yes Small scale None