Generate Customer Field Service Report Using AI

The Generate Field Service Report action uses AI to automatically generate a field service report for your customer.  AI creates a narrative field service report by analyzing key attributes of the service provided such as labor, spare parts used, and warranty coverage. This feature automatically generates the report by accessing a Large Language Model configured in the EBS Large Language Model (LLM) REST Service.

The following screenshot shows the Report screen where you can request AI for your work summary, by clicking the AI Assist icon. AI Assist

User requests AI for Work Summary

Report Screen

The following screenshot shows the Generated Work Summary screen where you can review and approve the AI-generated work summary.

User reviews and approves the work summary generated by AI

Generated Work Summary Screen

The following screenshot shows the report with the AI-generated work summary. You can save it and accept the customer signature.

User saves the work summary generated by AI and accepts customer signature 

Report Screen - Save Report and Accept Signature

Steps to Enable

  1. Navigate to the LLM Administrator and  enter the authentication and configuration date for the LLM Service Accounts and Instances.
  2. Enable the CSM: Enable Gen AI profile option.
  3. Run the JTM concurrent program for the Lookup parameter.

Key Resources

Oracle Mobile Field Service User's Guide (Part No. E48996)

Access Requirements

Use the LLM Administrator responsibility to enter the authentication and configuration date for the LLM Service Accounts and Instances.