1. Order Management
  2. Billing and Invoices
  3. SuiteBilling
  4. SuiteBilling Management
  5. Using Item Records and Change Orders
  6. Reactivating a Subscription Line Item

Reactivating a Subscription Line Item

Restore suspended line items using the reactivate change order.

For fundamental information about change orders, see SuiteBilling Change Orders.

After an item is suspended, a customer may want to resume receiving a suspended item. To reactivate an item, it must have the Suspended status.

To reactivate a subscription line item:

  1. On the subscription record, from the Actions menu, choose Reactivate.

  2. In the Effective Date field, enter or choose the reactivation date.

  3. If necessary, in the Requester field, update the requester.

  4. In the Modification Type field, choose one of the following options:

    • New or Churn – The analytics revenue impact of the change order is classified as New or Churn.

    • Upsell or Downsell – The analytics revenue impact of the change order is classified as Upsell or Downsell.

    • Ignored – The change order has no analytics revenue impact.

  5. Check the Apply preference for the line item you want to reactivate.

  6. Click Save.

After submitting a reactivate change order, the subscription item reactivates on the effective date.

To revert a subscription line to the Pending Activation status, you must void all its change orders. For instructions, see Voiding a Change Order.

Related Topics

General Notices