SuiteBilling Change Orders

Change orders are a key part of SuiteBilling. To edit an active subscription or its components, you use a change order. There are specific change orders for each subscription record type.

Change orders modify a subscription’s or line item’s status. For example, an activation change order moves a subscription from the Pending Activation status to the Active status. You can use a change order to suspend, renew, or terminate a subscription, or change prices, quantity, or discount.

Here are the rules for change orders:

Change orders take effect on the Effective Date.
Changes happen at the start of the day, except the terminate change order takes effect at the end of the day.
Change orders can be created in any order, if a later change order doesn't conflict with an earlier one. For example, you can't create a Reactivation change order for a subscription or line item that's already active. You can't create a Modify Pricing change order on a subscription line item that's Suspended. Likewise, you can't terminate a subscription or line item that has a Suspend or Modify change order with a later effective date.
You can have only one change order of a specific type per subscription line item per date. For example, you can't have more than one activation change order for the same subscription line item and date.

The following table includes change order types and their descriptions.

Change Order	Description
Activation	An activation change order begins a subscription. New subscriptions start in the Draft or Not Included status. The Not Included status occurs when you have optional items in the subscription plan that aren't included in the subscription. After you set line items to Pending Activation, you activate the subscription or subscription line items by submitting the activation change order. You can set the activation date to a past or future date. Activate dependent line items at the same time. For example, a cell phone subscription includes data usage. The amount of data included in the subscription is multiplied by the number of phones in the subscription. The included quantity multiplier is the item for the number of phones. In this case, both line items must be activated at the same time. NetSuite generates charges based on the specified activation date. You can delete activation change orders. Deleting an activation change order deletes associated charges, and the subscription reverts to the Pending Activation status. However, when there are other change orders associated with the subscription, you can't delete the activation change order. For instructions on how to activate a subscription, see Activating a Subscription.
Modify Pricing	A modify pricing change order changes pricing tiers, rates, percent uplift, discounts, and the quantity of active subscription line items. A modify pricing change order's effective date must be after its activation date. Saving a modify pricing change order automatically updates charges to reflect the changes you made. Modify pricing change orders can be deleted. Deleting a modify pricing change order removes the changes made to charges as part of that order. For instructions on how to create a modify pricing change order, see Modifying Pricing. To change to off-cycle pricing, which prorates pricing charges mid-cycle, see Off-Cycle Invoicing with Modify Pricing Change Orders.
Suspend	A suspend change order temporarily suspends a subscription or subscription line item until it's reactivated. You can apply a suspend change order to any number of subscription line items. If you suspend a usage line item, you also must suspend the associated usage multiplier line item. You can't suspend or terminate any line items or subscriptions that are already suspended. Suspended subscription lines aren't billed until they are reactivated. To make changes to a suspended subscription or line item, first reactivate it. You can terminate a line item or subscription that is in the Suspend status using a terminate change order. For instructions, see Suspending a Subscription Line Item.
Reactivate	A reactivate change order restores a suspended subscription or subscription line item. The subscription or line item is reactivated on the effective date and changes to the Active status. For instructions, see Reactivating a Subscription Line Item.
Renew	A renew change order restarts a subscription at the end of its term. You can't delete a renew change order, but you can edit them before their renewal start date. You use a renew change order to create a new subscription or extend an existing subscription. For more information about the different types of subscription renewals, see Renewing a Subscription.
Terminate	A terminate change order ends a subscription line item at the end of the day on the specified effective date. A subscription line item can be terminated only if it's status is Active, Pending Activation, or Suspend. After a terminate change order is saved, no further change orders can be applied to the subscription line item after the termination effective date. Backdating a terminate change order prevents editing or deleting the change order. You can still make changes before the termination effective date. For instructions, see Terminating a Subscription Line Item.

Change Order

Description

Activation

An activation change order begins a subscription. New subscriptions start in the Draft or Not Included status. The Not Included status occurs when you have optional items in the subscription plan that aren't included in the subscription. After you set line items to Pending Activation, you activate the subscription or subscription line items by submitting the activation change order. You can set the activation date to a past or future date.

Activate dependent line items at the same time. For example, a cell phone subscription includes data usage. The amount of data included in the subscription is multiplied by the number of phones in the subscription. The included quantity multiplier is the item for the number of phones. In this case, both line items must be activated at the same time.

NetSuite generates charges based on the specified activation date. You can delete activation change orders. Deleting an activation change order deletes associated charges, and the subscription reverts to the Pending Activation status. However, when there are other change orders associated with the subscription, you can't delete the activation change order. For instructions on how to activate a subscription, see Activating a Subscription.

Modify Pricing

A modify pricing change order changes pricing tiers, rates, percent uplift, discounts, and the quantity of active subscription line items.

A modify pricing change order's effective date must be after its activation date. Saving a modify pricing change order automatically updates charges to reflect the changes you made. Modify pricing change orders can be deleted. Deleting a modify pricing change order removes the changes made to charges as part of that order. For instructions on how to create a modify pricing change order, see Modifying Pricing. To change to off-cycle pricing, which prorates pricing charges mid-cycle, see Off-Cycle Invoicing with Modify Pricing Change Orders.

Suspend

A suspend change order temporarily suspends a subscription or subscription line item until it's reactivated. You can apply a suspend change order to any number of subscription line items. If you suspend a usage line item, you also must suspend the associated usage multiplier line item. You can't suspend or terminate any line items or subscriptions that are already suspended. Suspended subscription lines aren't billed until they are reactivated. To make changes to a suspended subscription or line item, first reactivate it. You can terminate a line item or subscription that is in the Suspend status using a terminate change order. For instructions, see Suspending a Subscription Line Item.

Reactivate

A reactivate change order restores a suspended subscription or subscription line item. The subscription or line item is reactivated on the effective date and changes to the Active status. For instructions, see Reactivating a Subscription Line Item.

Renew

A renew change order restarts a subscription at the end of its term. You can't delete a renew change order, but you can edit them before their renewal start date. You use a renew change order to create a new subscription or extend an existing subscription. For more information about the different types of subscription renewals, see Renewing a Subscription.

Terminate

A terminate change order ends a subscription line item at the end of the day on the specified effective date. A subscription line item can be terminated only if it's status is Active, Pending Activation, or Suspend. After a terminate change order is saved, no further change orders can be applied to the subscription line item after the termination effective date. Backdating a terminate change order prevents editing or deleting the change order. You can still make changes before the termination effective date. For instructions, see Terminating a Subscription Line Item.

General Notices