1. Order Management
  2. Billing and Invoices
  3. SuiteBilling
  4. SuiteBilling Management
  5. Using Item Records and Change Orders
  6. Suspending a Subscription Line Item

Suspending a Subscription Line Item

Use the suspend change order to suspend subscription line items. You can suspend subscription line items when your customer wants to temporarily stop receiving them. Before suspending a subscription item, you must first activate it. For instructions about how to activate a subscription line item, see Activating a Subscription.

For fundamental information about change orders, see SuiteBilling Change Orders.

A subscription line item can be suspended only if it is the Active or Pending Activation status.

To suspend a subscription line item:

  1. On the subscription record, from the Actions menu, choose Suspend.

  2. In the Effective Date field, enter or choose a date for suspending the line item.

  3. If necessary, update the Requester field.

  4. Choose a Modification Type from the following options:

    • New or Churn - The analytics revenue impact of the change order is classified as New or Churn.

    • Upsell or Downsell - The analytics revenue impact of the change order is classified as Upsell or Downsell.

    • Ignored - The change order has no analytics revenue impact.

  5. Check the Apply preference for the item you want to suspend. Note that for items that can't be suspended the Apply preference is inactive.

  6. Click Save.

To reactivate the suspended item, use the reactivate change order.

For more information, see Reactivating a Subscription Line Item.

Related Topics

General Notices