Suspending a Subscription Line Item
Use the suspend change order to suspend subscription line items. You can suspend subscription line items when your customer wants to temporarily stop receiving them. Before suspending a subscription item, you must first activate it. For instructions about how to activate a subscription line item, see Activating a Subscription.
For fundamental information about change orders, see SuiteBilling Change Orders.
A subscription line item can be suspended only if it is the Active or Pending Activation status.
To suspend a subscription line item:
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On the subscription record, from the Actions menu, choose Suspend.
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In the Effective Date field, enter or choose a date for suspending the line item.
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If necessary, update the Requester field.
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Choose a Modification Type from the following options:
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New or Churn - The analytics revenue impact of the change order is classified as New or Churn.
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Upsell or Downsell - The analytics revenue impact of the change order is classified as Upsell or Downsell.
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Ignored - The change order has no analytics revenue impact.
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Check the Apply preference for the item you want to suspend. Note that for items that can't be suspended the Apply preference is inactive.
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Click Save.
To reactivate the suspended item, use the reactivate change order.
For more information, see Reactivating a Subscription Line Item.
Related Topics
- Creating a New Stand-alone Subscription
- SuiteBilling Change Orders
- Creating a Subscription from a Transaction
- Updating a Subscription on a Transaction
- Adding Line Items to an Existing Subscription
- Activating a Subscription
- Creating Usage Records
- Managing Rating Runs
- Terminating a Subscription Line Item
- Reactivating a Subscription Line Item
- Modifying Pricing
- Renewing a Subscription
- Adding Renewal Information to Subscription Plans