1. Order Management
  2. Billing and Invoices
  3. SuiteBilling
  4. SuiteBilling Management
  5. Using Item Records and Change Orders
  6. Suspending a Subscription Line Item

Suspending a Subscription Line Item

Suspend subscription line items using the suspend change order. You can suspend subscription line items when a customer wants to temporarily stop receiving those items. If you need to suspend a subscription item, you must first activate it. For instructions about how to activate a subscription line item, see Activating a Subscription.

For fundamental information about change orders, see SuiteBilling Change Orders.

To suspend a subscription line item, it must be in either Active or Pending Activation.

To suspend a subscription line item:

  1. On the subscription record, from the Actions menu, select Suspend.

  2. In the Effective Date field, enter or select a date for the suspension.

  3. In the Requester field, if necessary, change the requester.

  4. In the Modification Type field, choose one of the following options:

    • New or Churn - The analytics revenue impact of the change order is classified as New or Churn.

    • Upsell or Downsell - The analytics revenue impact of the change order is classified as Upsell or Downsell.

    • Ignored - The change order has no analytics revenue impact.

  5. Check the Apply box associated with the item you want to suspend. The Apply box for items that cannot be suspended is inactive.

  6. Click Save.

After an item is suspended, you must use the reactivate change order to reactivate the item.

For more information, see Reactivating a Subscription Line Item.

Related Topics

General Notices