Terminating a Subscription Line Item

Terminating a subscription is a line-level action. You can edit a subscription line item on or before its termination date. After a subscription line is closed or terminated, it is locked and can't be edited. To terminate a subscription using the Terminate change order, you must first terminate each of its line items.

After terminating a line item, its status changes to Terminated the day after the termination date. For example, if you terminate a subscription at 8:00 a.m. July 1, the termination change order doesn't take effect until 11:59 p.m that day. If there is a daily charge or prorated charge for the subscription, the customer is charged for July 1. Any future charges are canceled. If a line item is terminated by mistake, enter a new subscription item. You can't change the subscription line item's status after it is set to Terminated.

To terminate a subscription line item:

  1. Go to Transactions > Subscriptions > Create Subscriptions > List.

  2. Click the Edit link associated with the subscription with line items you want to terminate.

  3. From the Actions menu, choose Terminate.

  4. In the Effective Date field, enter or choose a date for the termination.

  5. For the line item you want to terminate, check the Apply preference.

  6. Click Save.

Related Topics

General Notices