NetSuite Features That Use AI
You may have questions about how NetSuite features use artificial intelligence (AI). AI is computer software that simulates how humans think and reason. Machine Learning (ML) lets computer systems learn and improve from experience, without explicit programming.
The following table lists NetSuite features that use AI. The sections following the table briefly describe each feature and include links to more information.
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Generative AI Features |
SuiteScript AI Features |
AI Integration Features |
Machine Learning Features |
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NetSuite also uses AI behind the scenes, monitoring for anomalies to help keep your NetSuite account secure.
Oracle NetSuite is continuously developing features and enhancements powered by AI. As we add more AI features into NetSuite, you can learn more about them in What's New in NetSuite AI. You can read more about AI features in the NetSuite Help Center, in SuiteAnswers, and in the Oracle Help Center.
You can also take the free AI in NetSuite learning path to learn about artificial intelligence (AI) features in NetSuite and how to use them. To access the AI in NetSuite learning path and additional AI training, go to the NetSuite MyLearn home page and search for AI.
Generative AI Features
This section contains brief descriptions of generative AI features and links to topics with more information about each feature.
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To verify availability in your region, see Generative AI Availability in NetSuite.
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To set preferences, see Manage AI Preferences.
NetSuite Expert in SuiteAnswers
NetSuite Expert in SuiteAnswers is designed to make your searches more powerful. NetSuite Expert lets you ask your question in natural language and gives you a focused answer. NetSuite Expert uses retrieval-augmented generation, or RAG, to answer your question with a summary of the information you need. The summary also gives you citations for the sources and includes links to the specific articles.
NetSuite Expert helps you use SuiteAnswers content, including NetSuite Help Center topics and knowledge base articles. For more information, see NetSuite Expert in SuiteAnswers and FAQ: NetSuite Expert in SuiteAnswers.
Prompt Studio
If you're a user with the Administrator role, Prompt Studio lets you customize system prompts and Text Enhance actions for your company, and you can also create new ones. Prompts are the instructions given to an LLM. Text Enhance actions are the options you see in Text Enhance menus. These actions let you generate or change text in text area fields, long text fields, or rich text fields. You can also use your custom Prompt Studio prompts in your SuiteScript code.
See Prompt Studio and Managing Prompts and Text Enhance Actions Using the N/llm Module for more information.
Text Enhance
Text Enhance uses generative AI to help you create, improve, and translate content, such as item descriptions or job descriptions. In accounts with Text Enhance and Text Enhance Translations, the features are enabled by default and are limited to NetSuite users with internal roles. If you're a user with the Administrator role, you can enable Text Enhance and Text Enhance Translations for external roles. You can also disable Text Enhance and Text Enhance Translations for the account.
See Using Text Enhance, Manage Text Enhance Preferences, and Manage Text Enhance Translations Preferences for more information.
CPQ AI Assistant
For this initial release, the NetSuite CPQ AI Assistant is available only in non-production accounts, including sandbox and release preview accounts. For more information, see Generative AI Availability in NetSuite.
The CPQ AI Assistant is a new generative AI–powered tool designed to enhance the product and service configuration process in NetSuite CPQ. Using a large language model (LLM), the CPQ AI Assistant guides sales representatives and buyers through complex item configurations in a conversational interface, making the process faster and more intuitive for users of all experience levels.
For more information, see NetSuite CPQ AI Assistant.
SuiteScript AI Features
This section contains brief descriptions of SuiteScript features that use AI and links to topics with more information.
SuiteScript Generative AI APIs
SuiteScript Generative AI APIs let you expand and customize how you use generative AI in NetSuite. By using the N/llm Module in your SuiteScript code, you can send prompt requests to supported large language models (LLMs) and get responses back from the LLMs. NetSuite uses LLMs hosted by the OCI Generative AI service.
Some of the main features of the N/llm module include content generation, prompt evaluation, retrieval-augmented generation (RAG) support, and embedding support.
For more information, see SuiteScript 2.x Generative AI APIs and N/llm Module.
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To verify availability in your region, see Generative AI Availability in NetSuite.
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To set preferences, see Manage AI Preferences.
SuiteScript AI Modules
NetSuite also offers two additional SuiteScript modules that use AI. However, these modules don't use the OCI Generative AI service and aren't categorized as SuiteScript Generative AI APIs (only the N/llm module is categorized as such). For more information about these modules and the OCI services they use, see SuiteScript 2.x AI APIs.
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The N/documentCapture module lets you extract structured content and key information from a variety of document types (such as invoices, receipts, contracts, and so on) in PDF, TIFF, PNG, or JPG format. This module uses the OCI Document Understanding service to extract content from files stored in the NetSuite File Cabinet. For more information, see N/documentCapture Module.
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The N/machineTranslation module lets you translate text into supported languages. This module uses the OCI Language service to translate text in documents you provide. For more information, see N/machineTranslation Module.
AI Integration Features
This section contains brief descriptions of integration features that use AI and links to topics with more information.
NetSuite AI Connector Service
You can connect your NetSuite account to an external AI client using the NetSuite AI Connector Service. You can use this integration to:
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Invoke the tools from the AI client using natural language prompts
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Build AI tools with the custom tool script type
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Deploy these tools to your NetSuite account using SuiteCloud projects and SDF
NetSuite also provides the MCP Standard Tools SuiteApp, which you can install from the SuiteApp Marketplace. For more information, see MCP Standard Tools SuiteApp.
For more information, see:
NetSuite Analytics Warehouse
NetSuite Analytics Warehouse (NSAW) is a module that offers AI-powered, self-service analytics capabilities for data preparation, visualization, enterprise reporting, augmented analysis, and natural language processing. With NSAW, you can bring together historical data from multiple sources to gain deeper business insights. After you enable NSAW, you can transfer your data to the Analytics Warehouse, blend your NetSuite data with other datasets, and explore a wide range of visualizations. Powered by Oracle Analytics Cloud and Oracle Autonomous Data Warehouse, NSAW includes AI and machine learning models to help you predict outcomes and uncover insights, create visualizations, and communicate findings.
NetSuite Enterprise Performance Management
NetSuite Enterprise Performance Management is built on Oracle Fusion Cloud Enterprise Performance Management. Its NetSuite Planning and Budgeting (NSPB) module integrates Intelligent Performance Management (IPM), which uses algorithms and machine learning to continuously monitor and analyze plans, forecasts, and variances.
Machine Learning Features
This section contains brief descriptions of machine learning (ML) features that use AI and links to topics with more information.
Bill Capture
Bill Capture uses AI and ML to scan your vendors' invoices and create NetSuite bills. Bill Capture gives you matches or suggestions for review, and over time, learns from the ones you confirm. See Email or Upload Vendor Bill Files Into NetSuite Using Bill Capture.
Intelligent Recommendations
Intelligent Recommendations uses AI and ML to suggest items that your customers may want to buy. The ML algorithms process and learn from your transaction data every 24 hours, so the recommendations change and improve over time. As the number of customers, products, and transactions increase in your account, the quality of the intelligent recommendations also improves.
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Your customers (and your business) benefit from showing alternative items. See Intelligent Item Recommendations for Commerce Websites.
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Your sales reps have also found this feature useful. See Add Recommended Items to Sales Orders, Estimates, and Opportunities.
Supply Chain Control Tower
AI in the Supply Chain Control Tower feature lets you simulate inventory supply and demand across your whole supply chain. NetSuite uses these forecasting simulations, or snapshots, to analyze whether inventory levels match customer demand or your planned levels.