Artificial Intelligence (AI) in NetSuite

You may have questions about how the NetSuite application uses artificial intelligence (AI) and machine learning (ML). AI is computer software that simulates how humans think and reason. ML lets computer systems learn and improve from experience, without explicit programming.

NetSuite continues to add and enhance features that employ artificial intelligence and machine learning. The most recent AI and ML features include:

• NetSuite Expert in SuiteAnswers is designed to make your searches more powerful. NetSuite Expert lets you phrase your search as a natural language question, and provides a focused answer. NetSuite Expert uses retrieval-augmented generation, or RAG, to respond to your query with a summary about the information you seek. The summary also provides citations identifying the sources of the information, and include links to the specific articles.

  NetSuite Expert has access to SuiteAnswers content, including NetSuite Help Center topics and knowledge-base articles. NetSuite Expert in SuiteAnswers is currently available for accounts hosted in the United States and Canada, for English-language content only.

  For more information, see NetSuite Expert in SuiteAnswers, FAQ: NetSuite Expert in SuiteAnswers, and Generative AI Availability in NetSuite.

• SuiteScript Generative AI APIs enable you to expand and customize how you use generative artificial intelligence in NetSuite. By using the N/llm Module in your SuiteScript code, you can send prompt requests to supported large language models (LLMs) and receive generated responses from the LLMs. NetSuite accesses LLMs hosted by the OCI Generative AI service.

  See SuiteScript 2.x Generative AI APIs, N/llm Module, and Generative AI Availability in NetSuite for more information.

• Text Enhance uses generative AI to help you create and refine content, like descriptions of items for sale and job descriptions. Text Enhance is enabled by default. No additional permissions are required for any user with access to a page where Text Enhance is available. However, users with the Administrator role in NetSuite can disable Text Enhance for the entire account.

  See Using Text Enhance, Manage Text Enhance Preferences, and Generative AI Availability in NetSuite for more information.

• Prompt Studio enables you to customize system prompts and Text Enhance actions to suit your business needs, as well as create new prompts and Text Enhance actions. Generative AI prompts are the instructions given to an LLM. Text Enhance actions are the actions available when you use Text Enhance to generate or modify text in text area fields, long text fields, or rich text fields. You can also use new methods in the SuiteScript Generative AI APIs to access prompts created in Prompt Studio in your SuiteScript code.

  See Prompt Studio and Generative AI Availability in NetSuite for more information.

• Bill Capture uses AI and ML technology to scan invoices from your vendors to create NetSuite bills. Bill Capture provides matches or suggestions for review, and over time, learns from correct suggestions. See Email or Upload Vendor Bill Files Into NetSuite Using Bill Capture. See also Enhancements to Bill Capture for information about the most recent changes.

Some NetSuite features you may be familiar with also use AI, including the following:

• Intelligent Recommendations uses AI algorithms to calculate and display items that your customer may be interested in buying.

  • Your customers (and your business) benefit from showing alternative items. See Intelligent Item Recommendations for Websites.

  • Your sales reps have also found this feature useful. See Add Recommended Items to Sales Orders, Estimates, and Opportunities.

• AI in the Supply Chain Control Tower feature lets you simulate inventory supply and demand across your supply chain. NetSuite uses these forecasting simulations, or snapshots, to analyze whether inventory levels are in line with demand or planned levels. The power of AI helps you match customer requests with supply availability.

NetSuite also uses AI behind the scenes, monitoring for anomalies to help keep your NetSuite account secure.

Oracle NetSuite is continuously developing features and enhancements powered by AI. As we incorporate more AI into NetSuite, you will be able to learn more about it in this article, in the NetSuite Help Center, in SuiteAnswers, and in the Oracle Help Center.

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