FAQ: NetSuite Expert in SuiteAnswers
This section may help answer questions you have about using NetSuite Expert.
NetSuite Expert in SuiteAnswers is currently only available for English-language content, and only to NetSuite accounts hosted in data centers in the United States and Canada.
To determine the data center where your NetSuite account is hosted, users with the Administrator role, or the Set Up Company permission, can go to Setup > Company > Company Information to view the Data Center field. Data centers that are located in the US and Canada are: Ashburn, Chicago, Montreal, Phoenix, San Jose, and Toronto.
If you have other questions about how to use NetSuite Expert, see Using NetSuite Expert in SuiteAnswers.
What kind of things can I ask?
If your question is about NetSuite, ask anything that you would like to ask. NetSuite Expert in SuiteAnswers only summarizes answers about things related to NetSuite.
See the following table for examples of the kinds of searches that NetSuite Expert in SuiteAnswers can help you with.
Words in some examples in the following table are enclosed in quotation marks. Using quotation marks in your queries is not required and not always necessary. However, in some instances, using quotation marks can yield more focused results, especially for concepts made up of more than one word, such as "saved search" or "bank feeds".
|
Instead of keywords like this: |
Add context like this: |
|---|---|
|
suitetax |
What is SuiteTax? enable suite tax |
|
record module |
What actions are supported by record module? suitescript "record module" |
|
bank feeds |
How do I configure my bank feed? supported "bank feeds" |
|
saved search |
How do I create a saved search? "saved search" examples |
|
suiteQL |
How do I use SuiteQL? show me SuiteQL examples |
|
bill capture |
how do I capture vendor bills? "bill capture" preferences |
Is there a limit on how many queries can I submit?
Each user can submit up to 1000 queries (requests) within 30 days. If a user submits more than this limit, NetSuite Expert in SuiteAnswers will not respond with a summary.
Do I have to ask a question?
Submitting a question is good, because it gives NetSuite Expert in SuiteAnswers the context around what kind of information you seek. However, asking in the form of a question is not required. What is required to activate NetSuite Expert in SuiteAnswers is that you submit at least three (3) words.
The more words you use to provide context, the better the results you can expect. Entering a phrase that is between three and seven words usually gives good results.
If you are not asking a question, you may want to enclose your phrase or keywords inside quotation marks to obtain the best results.
Is there a limit to how long my query can be?
The query limit is 255 characters. However, that is a lot of characters, equivalent to about 35 words in a three-sentence paragraph. You may see better results with a shorter, more focused query.
The summary answer does not seem correct, why not?
You may see Generative AI mentioned everywhere in the news these days. NetSuite Expert in SuiteAnswers uses Oracle's Generative AI (GenAI) service. Be aware that GenAI is still new and experimental. Sometimes the quality of the generated answer is less than desired. You should always verify the information in the summary you receive. We are constantly enhancing how NetSuite Expert in SuiteAnswers responds. You can help improve the answers by submitting your feedback!
How can I submit feedback on the summary I received?
Click the thumbs-up icon if you liked the summary. If you want to send feedback, click the thumbs-down icon to open a text box. Enter your comments and click Submit.
I have good luck with my keyword searches. Can I enter keywords in the search box?
Yes, you can still perform keyword searches in SuiteAnswers. NetSuite Expert in SuiteAnswers is not activated if you only enter one or two words in the search bar. Your one-or-two keyword search will not return a generated summary. To activate NetSuite Expert, enter three or more words, as keywords (perhaps inside quotation marks) or ask in the form of a question.
Will NetSuite Expert in SuiteAnswers understand my question if I make some spelling or grammar mistakes?
NetSuite Expert in SuiteAnswers can handle a few mistakes in your query. You can use contractions and generally accepted industry terms. However, if you receive a non-answer response, try rephrasing your query. Correct any spelling mistakes if you can.
Can I ask questions in a language other than English?
To receive the best results, you should ask your question or enter a phrase only in English.
Can I ask follow-up questions?
You can ask the same question multiple times, and the AI Summary may vary slightly with each response. However, you cannot really ask a follow-up question, because NetSuite Expert does not retain any memory of your previous query or queries.
The summarized content is generated using AI. The information provided may not be entirely free of errors or accurate. You should verify the accuracy of the summary by reviewing the source articles. You can also ask NetSuite Customer Support for information about security, access permissions, and similar topics. Oracle NetSuite does not assume any responsibility or liability for the use or interpretation of the content in the summary.