FAQ: NetSuite Expert in SuiteAnswers
This section may help answer questions you have about using NetSuite Expert.
NetSuite Expert in SuiteAnswers available to all NetSuite accounts, for English-language content only.
If you have other questions about how to use NetSuite Expert, see Using NetSuite Expert in SuiteAnswers.
What kind of things can I ask?
If your question is about NetSuite, ask anything that you would like to ask. NetSuite Expert in SuiteAnswers only summarizes answers about things related to NetSuite.
See the following table for examples of the kinds of searches that NetSuite Expert in SuiteAnswers can help you with.
Words in some examples in the following table are enclosed in quotation marks. Using quotation marks in your queries is not required and not always necessary. Sometimes, using quotation marks can help you get more focused results, especially for concepts made up of more than one word, like "saved search" or "bank feeds".
|
Instead of keywords like this: |
Add context like this: |
|---|---|
|
suitetax |
What is SuiteTax? enable suite tax |
|
record module |
What actions are supported by record module? suitescript "record module" |
|
bank feeds |
How do I configure my bank feed? supported "bank feeds" |
|
saved search |
How do I create a saved search? "saved search" examples |
|
suiteQL |
How do I use SuiteQL? show me SuiteQL examples |
|
bill capture |
how do I capture vendor bills? "bill capture" preferences |
Is there a limit on how many queries can I submit?
Each user can submit up to 1000 queries (requests) within 30 days. If a user goes over this limit, NetSuite Expert won't respond with a summary.
Do I have to ask a question?
It is helpful to ask a question because it gives NetSuite Expert in SuiteAnswers more context about what you are looking for. However, asking in the form of a question is not required. What is required to activate NetSuite Expert in SuiteAnswers is that you submit at least three (3) words.
The more context you give, the better your results will be. Using a phrase that is between three and seven words usually works well.
If you are not asking a question, you may want to enclose your phrase or keywords inside quotation marks.
Is there a limit to how long my query can be?
The query limit is 255 characters. However, that is a lot of characters, equivalent to about 35 words in a three-sentence paragraph. You'll probably get better results with a shorter, more focused query.
The summary answer does not seem correct, why not?
You may see Generative AI mentioned everywhere in the news these days. NetSuite Expert in SuiteAnswers uses Oracle's Generative AI (GenAI) service. Be aware that GenAI is still new and experimental. Sometimes the answer isn't as good as you would like. You should always verify the information in the summary. We are always improving how NetSuite Expert in SuiteAnswers responds. You can help make the answers better by sending us your feedback!
I have the NetSuite app, and SuiteCommerce Advanced, and a few SuiteApps. How do I make sure I get an answer about the right product?
You may have access to more than one NetSuite product or SuiteApp, all of which have release notes and accompanying documentation. To assist in your search, it may be helpful to add the name of the product or SuiteApp in your query. For example, instead of submitting a generic request, try something like one of the following phrases:
-
show me the NetSuite 2025.1 release notes
-
where are the release notes for SuiteCommerce Advanced?
-
How do I use the Bank Feeds SuiteApp?
-
I can't find the Field Service Management documentation
How can I submit feedback on the summary I received?
Click the thumbs-up icon if you liked the summary. If you want to send feedback, click the thumbs-down icon, enter your comments, and click Submit.
I have good luck with my keyword searches. Can I enter keywords in the search box?
Yes, you can still search with keywords in SuiteAnswers. NetSuite Expert in SuiteAnswers won't activate if you only enter one or two words. To get a summary, enter three or more words, as keywords (perhaps inside quotation marks) or ask in the form of a question.
Will NetSuite Expert in SuiteAnswers understand my question if I make some spelling or grammar mistakes?
NetSuite Expert in SuiteAnswers can handle a few mistakes in your query. You can use contractions and common industry terms. If you don't get a good answer, try rephrasing or fixing any spelling errprs.
Can I ask questions in a language other than English?
For the best results, you should ask your question or enter your phrase in English only.
Can I ask follow-up questions?
You can ask the same question multiple times, and the AI Summary may vary slightly with each response. However, you can't really ask a follow-up question. NetSuite Expert does not retain any memory of your previous query or queries.
The summarized content is generated using AI. The information provided may not be entirely free of errors or accurate. You should verify the accuracy of the summary by reviewing the source articles. You can also ask NetSuite Customer Support for information about security, access permissions, and similar topics. Oracle NetSuite does not assume any responsibility or liability for the use or interpretation of the content in the summary.