SuiteAnswers Overview

Watch the following video to see the overview of SuiteAnswers features.

SuiteAnswers is the NetSuite self-service support site where you can view announcements, support articles, videos, help topics, and best practice documents for NetSuite. From SuiteAnswers, you can also submit a question or issue by email or contact NetSuite Customer Service by phone.

Accessing SuiteAnswers

You can access SuiteAnswers in the following ways:

In the NetSuite Help Center, click SuiteAnswers on the toolbar.
In the NetSuite user interface, choose the Support > Go to SuiteAnswers menu option, or: on the Support tab, click the Go to SuiteAnswers button in the SuiteAnswers portlet.

You must be logged in to NetSuite to access SuiteAnswers.

Note:

If you're using an Employee Center, Customer Center, Vendor Center, or Partner Center role, you won't be able to access the SuiteAnswers portlet. If you're using any of these roles, you must switch to another role to access SuiteAnswers.

SuiteAnswers link on the SuiteAnswers portlet.

Note:

If you don't see the SuiteAnswers portlet, click Personalize Dashboard in the upper right. In the Add Content portlet, click SuiteAnswers to add the SuiteAnswers portlet to your Support tab.

SuiteAnswers vs. Help Center

The following table lists the differences between SuiteAnswers and the NetSuite Help Center:

Resource	SuiteAnswers	Help Center
Help Topics	yes	yes
Videos	yes	yes
NetSuite Knowledge Base	yes	no
Help Table of Contents	no	yes
User Guides	yes	yes
SuiteProjects Pro Knowledge Base	yes	no
Multi-language Content	no	yes
Context Sensitive Help	no	yes
NetSuite Virtual Support Assistant	yes	no

Using Search in SuiteAnswers

SuiteAnswers offers tools to help you search its knowledge base, including:

Search options – You can search by using natural language, keywords and article ID. You can use quotes to include certain phrases or you can use them to search for specific errors you encounter.
Search bar features – The search bar features suggested Type-ahead and search history.
Search filters – You can filter by content type, product categories and target audience.

SuiteAnswers uses NetSuite Expert that enhances the natural language search capability. To learn more about the capabilities of NetSuite Expert, see NetSuite Expert in SuiteAnswers.

Critical Announcements

Critical announcements dealing with performance issues or planned maintenance are displayed at the top of the page in SuiteAnswers. Critical announcements appear on every page until you close them by clicking the X at the top right. The announcement reappears only after you log out and log back in to SuiteAnswers.

Accessing SuiteAnswers

SuiteAnswers vs. Help Center

Using Search in SuiteAnswers

Critical Announcements

Related Topics