Open Issues Summary Report
The Open Issues Summary report shows how many open issues each product has for the time period you selected.
Click data in this report to view the detailed report.
To see the Open Issues Summary report:
Go to Reports > Issue Management > Open Issues.
A message appears indicating that your report is loading, and a status bar in the footer shows the progress. You can click Cancel Report next to the status bar to stop the report from loading.
Note:
This report doesn't support reporting by period, even if you set the Report by Period preference to All Reports. You can set this preference at Home > Set Preferences, the Analytics subtab.
For information about working with reports, see the following topics:
Related Topics:
- Closed Case Analysis Summary Report
- Closed Case Analysis Detail Report
- Open Case Analysis Summary Report
- Open Case Analysis Detail Report
- Closed Case Escalation Summary Report
- Closed Case Escalation Detail Report
- Open Case Escalation Summary Report
- Open Case Escalation Detail Report
- Case Activity by Support Rep Summary Report
- Case Activity by Support Rep Detail Report
- Open Issues Detail Report
- Closed Issues Summary Report
- Closed Issues Detail Report
- Support Reports