1. Support Management
  2. Monitoring Support Performance
  3. Support Reports
  4. Open Case Escalation Summary Report

Open Case Escalation Summary Report

The Open Case Escalation Summary report shows the number of open cases that have been escalated and the respective date ranges they were escalated.

Click the number of cases to view a list of the cases for that date range. You can also click an employee's name to see cases escalated to them. If there's only one case for a customer or date range, the case record opens.

To see the Open Case Escalation Summary report:

Go to Reports > Customer Service > Open Case Escalation.

A message appears indicating that your report is loading, and a status bar in the footer shows the progress. You can click Cancel Report next to the status bar to stop the report from loading.

Note:

This report doesn't support reporting by period, even if you set the Report by Period preference to All Reports. You can set this preference at Home > Set Preferences, the Analytics subtab.

For information about working with reports, see the following topics:

Related Topics:

General Notices