Closed Case Escalation Detail Report
The Closed Case Escalation Detail report shows details from each closed case that was escalated in the specified date range.
This report includes the case number, the person it was escalated to, when it was created, when it was escalated, and how much time passed between escalation and closing. Click the case number or dates to view the case record.
The Last Modified column shows when each escalated case was closed.
To see the Closed Case Escalation Detail report:
Go to Reports > Customer Service > Closed Case Escalation > Detail.
A message appears indicating that your report is loading, and a status bar in the footer shows the progress. You can click Cancel Report next to the status bar to stop the report from loading.
This report doesn't support reporting by period, even if you set the Report by Period preference to All Reports. You can set this preference at Home > Set Preferences, the Analytics subtab.
For information about working with reports, see the following topics:
Related Topics:
- Closed Case Analysis Summary Report
- Closed Case Analysis Detail Report
- Open Case Analysis Summary Report
- Open Case Analysis Detail Report
- Closed Case Escalation Summary Report
- Open Case Escalation Summary Report
- Open Case Escalation Detail Report
- Case Activity by Support Rep Summary Report
- Case Activity by Support Rep Detail Report
- Open Issues Summary Report
- Open Issues Detail Report
- Closed Issues Summary Report
- Closed Issues Detail Report
- Support Reports