Return Authorizations Register

This report provides details on all return authorizations. By default, for each return authorization, the report shows the transaction date, transaction number, customer or project name, order status, and the order total (aggregate amount).

With Narrative Insights, you can use generative AI to summarize the report, helping you identify top customers by return activity and monitor refund and fulfillment trends.

The generated insights may include:

• Customers with the highest total amount of return authorizations, regardless of status

• The total refunded amount for all return authorizations

• The largest amounts still pending fulfillment

To generate an insight on the Return Authorizations Register, the Enable Narrative Insights preference must be enabled on the Narrative Insights tab of the AI Preferences page. This preference is enabled by default. For more information, see Managing Narrative Insights Preferences.

For more information about Narrative Insights, see Narrative Insights Overview.

To see the Return Authorizations Register:

Go to Reports > Order Management > Return Authorizations Register.

A message appears indicating that your report is loading. The status bar in the footer of the report indicates the progress as your report loads. You can click Cancel Report next to the status bar to stop the report from loading.

You can customize this report by clicking the Customize link to open it in the Report Builder.

To generate an insight on the Return Authorizations Register report:

1. Filter the report to include only the information you want the insight to reflect.

2. Click the Generate Insight button.

   The Narrative Insights dialog is displayed. You can generate the insight again at any time by clicking the Generate Insight button.

For more information about reporting, see Reporting Overview.

General Notices