Text Enhance Tips and Troubleshooting

You don't see a button with Text Enhance actions in the field.

Your NetSuite account location and your company's Text Enhance preferences affect whether Text Enhance is available for you. See the note in the Text Enhance topic for more information.

You selected text in a field with Text Enhance, but the menu with partial actions wasn't shown.

Partial Text Enhance actions for the field may be affected by changes made in Prompt Studio. A NetSuite user with an Administrator role can verify that.

You don't see Generate on the Text Enhance button or dropdown list.

By default, Generate is only available for certain fields in NetSuite.

You can't use the Generate action.

Generate is available only when you've filled out all the required fields. Complete those fields and try again.

You can't use the Clean Up action.

Clean Up is available only when there's text in the field. Add some text and try again.

You can't use the Make Longer action.

Make Longer is available only when there's enough space in the field (less than half the character limit). Remove some of the text and try again.

You can't use the Make Shorter action.

Make Shorter is available only when there are more than 200 characters (about three sentences) in the field. Add more text and try again.

You don't see Translate to on the Text Enhance button or dropdown list.

Text Enhance Translation may have been disabled for your account. A NetSuite user with an Administrator role can verify that.

You can't use the Translate to action.

Translate to is available only when there's text in the field. Add text to the field and try again.

You don't see a language you need on the Translate to list.

A NetSuite user with an Administrator role can change this list for your company's account. For more information, see Enable or Disable Translation Languages.

When you try a Text Enhance action, you see the message, "Sorry, text enhancing is currently not available. Please check your internet connection and try again. If the issue persists, contact NetSuite Customer Support."

This error may happen if you have an internet connection issue. It may also occur if there's a problem with NetSuite or the generative AI service. If this keeps happening, contact NetSuite Customer Support. For more information, see NetSuite Support.

When you try a Text Enhance action, you see the message, "Enter the following fields before enhancing text:" and a list of fields.

The required fields for Text Enhance are a subset of page's required fields. Complete the required fields and try again.

When you try a Text Enhance action, you see the message, "The last request is still in process. Please wait for it to finish. "

You may see this if you try another action at the same time that Text Enhance is completing the last action you tried. Wait for the field to update, and then try the action again if needed.

When you try a Text Enhance action, you see the message, "Response has timed out. Please try again."

You may see this if the generative AI service doesn't respond to NetSuite in time. Try the action again. If this keeps happening, contact NetSuite Customer Support. For more information, see NetSuite Support.

When you try a Text Enhance action, you see the message, "Text Enhance is at capacity. Please wait and try again."

You may see this when NetSuite is handling many Text Enhance actions at the same time. Try again later.

When you try a Text Enhance action, you see the message, "Monthly quota of Text Enhance requests has been met."

Your account reached its monthly usage limit, so Text Enhance won't be available until next month. Users with an Administrator role can verify usage. For more information, see View Text Enhance Usage Limit and Usage.