Troubleshooting Dependent Dropdown List Issues

Dependent dropdown lists let you filter the options in one field (for example, Vehicle Model) based on the selection in another (for example, Vehicle Make). If you’re having trouble setting up or using these dropdown lists, this section covers some of the most common issues and how to fix them.

To diagnose and resolve common issue, refer to:

• Filter Using Dropdown List is Empty in Dependent Dropdown List

• Dependent Dropdown List Filtering Doesn’t Restrict Options

• Options Missing in Dependent Dropdown List Fields

• Dependent Dropdown List Doesn’t Update After Changing the Field Source

• Dependent Dropdown Fields List Don’t Appear on the Form

• Filtering for a Dependent Dropdown List Doesn’t Work on the Form as Expected

• SuiteScript or Workflow Interference with Dependent Dropdown List Filtering

• Role or Permission Issues Affect Dependent Dropdown List Field Visibility

• Dependent Dropdown Lists with Multiple Dependencies Don’t Filter as Expected

• Test Dependent Dropdown List Filters with Sample Data

• Browser Cache or UI Caching Prevents Field Updates for Dependent Dropdown Lists

• Dependent Dropdown List Fields Show Unexpected Results in Reports

• General Troubleshooting Steps for Dependent Dropdown Lists

If you've tried the above solutions and still have issues, refer to these resources:

• Custom Records

• Custom Fields

• Custom Lists

• Dependent Dropdown Lists

• Dependent Dropdown Lists Example video

General Notices