1. Mobile
  2. SuiteProjects Pro Mobile References
  3. SuiteProjects Pro Mobile Troubleshooting

SuiteProjects Pro Mobile Troubleshooting

This section describes common problems and their solutions. If the solutions below or your account administrator cannot resolve the problem, contact SuiteProjects Pro Support. See Creating a Support Case.

SuiteProjects Pro Mobile is installed on my iPhone but the “Go to Store and install SuiteProjects Pro Mobile” screen keeps showing

SuiteProjects Pro Mobile should launch automatically after you sign in and launch the SuiteProjects Pro web application using identity provider initiated single sign-on if SuiteProjects Pro Mobile 3.0 or later is installed and SuiteProjects Pro Mobile is your preferred application. See Setting Your Preferred Application.

A known limitation on iOS devices takes into account your previous interactions with the web application and prevents the native application from launching in some cases. SuiteProjects Pro Mobile fails to launch and the Go to Store and install SuiteProjects Pro Mobile appears instead after you sign in to the SuiteProjects Pro web application using IdP-initiated single sign-on. You can force SuiteProjects Pro Mobile to open.

To open SuiteProjects Pro Mobile when it fails to open automatically after sign in:

  1. In the Go to Store and install SuiteProjects Pro Mobile screen, tap the troubleshooting page link. The troubleshooting page appears.

  2. Tap Renew SSO session token. This will renew the single sign-on session token and give you 5 minutes to open SuiteProjects Pro Mobile.

  3. Press-and-hold the Press-and-hold button on the troubleshooting page. A context menu appears.

  4. Tap Open in “SuiteProjects Pro”. SuiteProjects Pro Mobile should open.

  5. If SuiteProjects Pro Mobile does not open, follow the additional steps described on the troubleshooting page.

  6. If you are still having difficulties opening SuiteProjects Pro Mobile, contact SuiteProjects Pro Support. See Creating a Support Case.

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