SuiteProjects Pro Mobile FAQ

How does my mobile device communicate with my company's SuiteProjects Pro Account?

When your device is connected to the internet, it communicates with your company's SuiteProjects Pro account and exchanges information in both directions. Any changes you make using the mobile app are sent to the SuiteProjects Pro server and conversely any changes on the SuiteProjects Pro server are sent to your mobile device.

For more information, see Synchronizing SuiteProjects Pro Mobile with SuiteProjects Pro

I had to change my password in my company's SuiteProjects Pro account. Do I need to change it in SuiteProjects Pro Mobile?

You enter the same sign-in details (company ID, user ID and password) when you connect SuiteProjects Pro Mobile to your company's SuiteProjects Pro account as when you sign in to SuiteProjects Pro. See Connecting SuiteProjects Pro Mobile to Your SuiteProjects Pro Account.

What should I do if data is missing from SuiteProjects Pro Mobile on my device?

Note that approved items data in SuiteProjects Pro is limited to optimize storage space on your device and performance:

• The list shows only timesheets or expense reports for periods within the last two years. The dashboard indicates the total number of items per status in SuiteProjects Pro but you can only view items for the last two years using SuiteProjects Pro Mobile.

• The Approved timesheets or expense reports list shows up to a maximum of 10 items. The dashboard indicates the total number of approved items in SuiteProjects Pro but you can only view the 10 most recent approved items using SuiteProjects Pro Mobile.

If you cannot find the data you are looking for, you can trigger a full synchronization manually using the Refresh all data on the Settings screen. See Synchronizing SuiteProjects Pro Mobile with SuiteProjects Pro.

Why do I keep seeing a synchronization message?

SuiteProjects Pro Mobile synchronizes data automatically with your company's SuiteProjects Pro account to ensure that you are viewing and updating the latest data. See Synchronizing SuiteProjects Pro Mobile with SuiteProjects Pro.