1. Accounting
  2. Banking
  3. Automated Cash Application
  4. Adding or Changing a Customer

Adding or Changing a Customer

On the Automated Cash Application page, add or change customers for imported bank lines as needed.

Note:

If a payment from a customer has open invoices under the customer's top-level customer or subcustomer, those invoices aren't listed. To view invoices for another customer, change the customer you want to generate the payment for. See Adding or Changing a Customer. Note that you can generate a payment only for a single customer.

To generate a payment for multiple customers, go to Customers > Accounts Receivable > Accept Customer Payments. Ensure you have the Consolidated Payments feature enabled. For details, see Consolidated Payments.

To add or change a customer:

  1. Go to Transactions > Bank > Automated Cash Application.

  2. From the Account list, select the bank or credit card account you want to generate customer payments for.

    NetSuite displays a list of imported bank lines that don't have matching payments. A bank line can have one of the following statuses:

    • Ready To Submit – A customer is selected, and the box for the imported bank line is checked and ready for submission. If a customer name is populated and an invoice number is specified, this status appears automatically.

    • To Review – A customer is selected, and the box for the imported bank line is active and cleared. Check the box if needed. Expand the row to review the invoice or invoices to be applied.

    • No Customer – No customer is selected, so the box for the imported bank line is inactive. To activate the box, select a customer.

  3. From the list in the Customer column, select the customer for the imported bank line. By default, the list displays the first 1,000 results. If you don't see the customer, start typing the name to narrow your search.

    If no customers are available from the list, see Troubleshooting Missing Records from the Customer.

    A customer name is populated for an imported bank line if NetSuite finds an exact, preferred, or partial customer match. For details, see Customer Match Criteria. If the customer name is missing or incorrect, select the correct customer to generate a payment.

    Important:

    Only customers with the same currency and subsidiary (if applicable) as the selected account are available for selection.

  4. In the confirmation window, choose one of the following:

    • To create a new customer mapping rule, click Make Rule.

      Choose this option if both of the following are true:

      • Your imported bank line contains a Payor or Memo value uniquely tied to the selected customer.

      • You want NetSuite to apply this customer to future similar bank lines.

      NetSuite selects the customer and creates a customer mapping rule. Customer mapping rules let the system remember your selection for similar imported bank lines, based on the Payor and Memo field. For more information, see Customer Mapping Rules for Automated Cash Application.

      Note:

      If you have an existing customer mapping rule that contradicts your new rule, the new rule overwrites the existing one.

    • If you don't want to create a customer mapping rule for the customer selection, click Don’t Make Rule.

      Choose this option if either of the following is true:

      • You want NetSuite to apply this customer only to the current bank line, not to others.

      • The Payor and Memo values are generic and don't uniquely tie to the customer.

      NetSuite selects the customer but doesn't create a customer mapping rule.

    After you click Make Rule or Don’t Make Rule, the box for the bank line becomes active. The system suggests open invoices for the newly selected customer based on your accounting preferences. For details, see Reviewing Invoices for an Imported Bank Line.

Related Topics

General Notices