Viewing Open Invoices for a Customer

To view open invoices for a customer:

1. To open the Automated Cash Application page, do one of the following:

   • Go to Transactions > Bank > Automated Cash Application.

   • If you're on the Match Bank Data page, click Automated Cash Application in the upper right-hand corner.

2. From the Account list, select the bank or credit card account you want to review.

   NetSuite displays a list of imported bank lines that don't have matching payments. If NetSuite found invoice matches, the invoice numbers appear in the Invoice Matches column.

3. For the bank line you want to review, click the plus icon.

   The expanded details for the bank line appear.

   If the bank line specifies invoices, the system displays the invoices it applies the payment to, or provides a list of suggested invoices.

   Note:

   If a payment from a customer has open invoices under the customer's top-level customer or subcustomer, those invoices aren't listed. To view invoices for another customer, change the customer you want to generate the payment for. See Adding or Changing a Customer. Note that you can generate a payment only for a single customer.

   To generate a payment for multiple customers, go to Customers > Accounts Receivable > Accept Customer Payments. Ensure you have the Consolidated Payments feature enabled. For details, see Consolidated Payments.

4. To view all open invoices for the customer, along with journal entries with the same general ledger impact, click View Invoices.

   The View Invoices window displays the following:

   • The imported bank line associated with the customer

   • A grid of all the open invoices for the customer. These invoices may be linked to another imported bank line and may not have any unapplied amount left.

     Note:

     The Amount Due value is the amount due on the invoice, without subtracting allocated amounts.

     If the customer doesn't have any open invoices, the grid isn't populated.

   Each invoice has a box next to it. A checked box means the invoice is included in the payment application for the customer.

   By default, the grid of invoices loads and sorts according to the Aging Reports Use preference. You can sort the grid as needed.

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