Troubleshooting Missing Records from the Customer

There may be cases where NetSuite can't suggest any customer matches for imported bank lines, or can't display any customers in the Customer list. The following table lists the possible causes for this scenario and solutions for each one.

Cause	Solution
No customer records share the same currency and (if applicable) subsidiary as the selected account.	Modify an existing customer record accordingly. Alternatively, create a new customer record that shares the same currency and (if applicable) subsidiary as the selected account. For details on managing customer records, see Customers.
Customer records share the same currency and (if applicable) subsidiary as the selected account. However, these records are all inactive.	Activate the customer record or records. For instructions, see Activating Customer Records.

Cause

Solution

No customer records share the same currency and (if applicable) subsidiary as the selected account.

Modify an existing customer record accordingly. Alternatively, create a new customer record that shares the same currency and (if applicable) subsidiary as the selected account. For details on managing customer records, see Customers.

Customer records share the same currency and (if applicable) subsidiary as the selected account. However, these records are all inactive.

Activate the customer record or records. For instructions, see Activating Customer Records.

When you have a customer record that shares the same currency and (if applicable) subsidiary as your account, you can generate payments. For more information, see .

Related Topics