Viewing SaaS Metrics KPIs
You can view the following KPIs for the current month on the SaaS 360 dashboard. KPI values depend on your selected filters, period, and comparison period. You can also see the percentage variance between periods for these metrics.
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Revenue
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Growth Rate (MRR/ARR)
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Net Revenue Retention (NRR)
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Gross Revenue Retention (GRR)
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Churn Rate
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Total Contract Value (TCV)
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Lifetime Value (LTV)
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Customer Acquisition Cost (CAC)
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CAC Payback Period
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LTV/CAC Ratio
Click the Revenue value in the SaaS Metric report to see a detailed breakdown and export it to CSV. For information about the KPI formulas, definitions, and filters applicable, see KPI Formulas.