Viewing SaaS Metric Charts

The SaaS 360 dashboard includes a range of graphs to give you insights into business performance. Following are the graphs you’ll see on the dashboard.

Chart / Graph	Description
MRR Composition by Class	The MRR Composition by Class chart shows ending MRR balance by class on the Y axis and period on the X axis.
Supported period types are monthly, quarterly, and yearly.
For each period type, the MRR is ending MRR at the end of the period.
For monthly, the MRR is ending MRR balance at the end of the month.
For quarterly, the MRR is ending MRR balance at the last month of the quarter.
For each period, the ending MRR balance at the end of period is aggregated by class.
MRR Growth	The MRR Growth Chart shows new, upsell, downsell, churn, and net new on the Y axis and period on the X axis.
Supported period types are monthly, quarterly, and yearly.
For each period, MRRs are totaled by impact categories — New, Upsell, Downsell, and Churn. Net New equals ending MRR minus beginning MRR for the period.
Calculation of New, Upsell, Downsell, and churn: For monthly, this is the total MRR for the month for the impact categories — New, Upsell, Downsell, and Churn. For quarterly, this is the total MRR for the months in the quarter for the impact categories — New, Upsell, Downsell, and Churn. For yearly, this is the total MRR for the month in the year for the impact categories — New, Upsell, Downsell, and Churn. Calculation of Net New: For monthly, this is the ending MRR balance minus beginning MRR balance for the month. For quarterly, this is the ending MRR balance for the last month of the quarter minus beginning MRR balance for the first month of the quarter. For yearly, this is the ending MRR balance for the last month of the year minus beginning MRR balance for the first month of the year.
Top 5 MRR	The Top 5 MRR chart shows the ending MRR balance for your top 5 customers as a donut chart for the following period types — This Month, Last Month, This Quarter, Last Quarter, This Year, Last Year, Before Last Month. The Customer filter on the SaaS 360 dashboard is not applicable for this graph.
CAC Trend	The CAC Trend graph shows customer acquisition costs on the Y axis and period on the X axis for the selected periods — monthly, quarterly, and yearly.
Gross and Net Revenue Retention	The Gross and Net Revenue Retention graph shows GRR and NRR on the Y axis and period on the X axis.
Supported period types are monthly, quarterly, and yearly.
Recurring Revenue Trend	The Recurring Revenue Trend graph shows the ending MRR balance on the Y axis and the period on the X axis for the selected periods — monthly, quarterly, and yearly.

Chart / Graph

Description

MRR Composition by Class

The MRR Composition by Class chart shows ending MRR balance by class on the Y axis and period on the X axis.

Supported period types are monthly, quarterly, and yearly.

For each period type, the MRR is ending MRR at the end of the period.

For monthly, the MRR is ending MRR balance at the end of the month.

For quarterly, the MRR is ending MRR balance at the last month of the quarter.

For each period, the ending MRR balance at the end of period is aggregated by class.

MRR Growth

The MRR Growth Chart shows new, upsell, downsell, churn, and net new on the Y axis and period on the X axis.

Supported period types are monthly, quarterly, and yearly.

For each period, MRRs are totaled by impact categories — New, Upsell, Downsell, and Churn.

Net New equals ending MRR minus beginning MRR for the period.

Calculation of New, Upsell, Downsell, and churn:

For monthly, this is the total MRR for the month for the impact categories — New, Upsell, Downsell, and Churn.
For quarterly, this is the total MRR for the months in the quarter for the impact categories — New, Upsell, Downsell, and Churn.
For yearly, this is the total MRR for the month in the year for the impact categories — New, Upsell, Downsell, and Churn.

Calculation of Net New:

For monthly, this is the ending MRR balance minus beginning MRR balance for the month.
For quarterly, this is the ending MRR balance for the last month of the quarter minus beginning MRR balance for the first month of the quarter.
For yearly, this is the ending MRR balance for the last month of the year minus beginning MRR balance for the first month of the year.

Top 5 MRR

The Top 5 MRR chart shows the ending MRR balance for your top 5 customers as a donut chart for the following period types — This Month, Last Month, This Quarter, Last Quarter, This Year, Last Year, Before Last Month.

The Customer filter on the SaaS 360 dashboard is not applicable for this graph.

CAC Trend

The CAC Trend graph shows customer acquisition costs on the Y axis and period on the X axis for the selected periods — monthly, quarterly, and yearly.

Gross and Net Revenue Retention

The Gross and Net Revenue Retention graph shows GRR and NRR on the Y axis and period on the X axis.

Supported period types are monthly, quarterly, and yearly.

Recurring Revenue Trend

The Recurring Revenue Trend graph shows the ending MRR balance on the Y axis and the period on the X axis for the selected periods — monthly, quarterly, and yearly.

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