1. Order Management
  2. Order Fulfillment and Shipping
  3. NetSuite Ship Central
  4. NetSuite Ship Central Setup
  5. Ship Central Preferences

Ship Central Preferences

You can set up additional capabilities or default settings for shipping services that may be offered by your carriers. These include local shipping, billing other parties, and Saturday delivery.

If you use the Shipping Label Integration feature, you can enable settings to add the following shipping options: shipping labels, return labels, international shipping, and hazmat/dangerous goods shipping. For shipping labels, you can set preferences to display your default logo and additional shipment references.

Review the requirements and procedures before you set up the following shipping capabilities:

International Shipping Setup for Ship Central

You can set up international shipping for the Ship Central app by completing the following procedures:

  1. Enable international shipping in NetSuite – You can skip this step if you already use international shipping in NetSuite.

  2. Set up international shipping for the Ship Central app.

  3. Depending on your Charge Tax To preference in step 2, set up or review your tax registration numbers:

    • If you charge tax to recipients, verify that you have correct tax registration numbers in customer records. See Entering Financial Information on the Customer Record.

    • If you charge tax to the shipper, make sure that you have a tax registration number for the country that you want to ship from.

      Ship Central obtains the number from the subsidiary when you ship from the subsidiary’s country. To view the subsidiary country and tax registration number, see Creating Subsidiary Records.

      If the subsidiary record has no tax registration number or when you ship from a different country, it checks the country on your Company Information record. It obtains the tax registration number from this record, instead, when you ship from company’s country. To view the company’s country and tax registration number, see Enter Basic Company Information.

      For some countries, you may have an Employer Identification Number (EIN) and another tax registration number on the subsidiary or Company Information record. If you provide both numbers on a record, Ship Central uses the EIN.

      Ship Central also considers any tax details that you add on the Tax Identifiers subtab of your Ship Central Preferences record. It obtains the tax type for the country that matches the one from which you want to ship packages. Then, it determines whether to obtain the corresponding number for the tax type from the subsidiary record or Company Information record.

  4. You can enable or update Mobile Printing to print international shipping labels and documents manually or automatically. For instructions, see Mobile Printing and Weighing Scale Setup.

    Note that shipping services from your carrier may send shipping documents electronically, without making them available for printing. For more information, see Printing Labels and Documents for Shipping.

Third-party or Recipient Billing Setup

You can set the preference to bill recipients or third parties through the app and add billing account details per carrier and per customer. Depending on shipping services from your carrier, billing accounts apply to all local and international shipments for their associated customers.

Note:

Ship Central provides a separate Enable 3rd Party Billing for FedEx Ground Collect setting for this specific FedEx shipping service. If this service is available to your customers, their billing accounts are used, which they set up directly through FedEx. If you add third party or recipient billing accounts for the same customers on the preference page, Ship Central does not apply them to this shipping service.

Complete the following procedures to enable billing of other parties through the app:

  1. Set the Bill Other Parties preference. See Setting Shipping Preferences.

  2. After you set the preference, if you have multiple billing accounts to set up, you can add them on the same Ship Central Preferences record. For customers with multiple billing accounts, you can assign a default one for a carrier. Third party or recipient billing accounts apply to all locations unless you specify a location on the preference record. From the billing accounts that you add, you can choose on the app the one you want to use for a specific shipment.

    On customer records, make sure that the customer names match the names on the billing accounts that you add to a preference record. If you use the Shipping Label Integration feature, you can set up third party or recipient billing accounts for FedEx or UPS carriers on customer records. Instead of adding billing accounts to a preference record, you can set up one on each customer record. The app automatically uses the billing account for the customer. See Entering Financial Information on the Customer Record.

  3. Sync your carriers to connect services for third-party or recipient billing. See Managing Your Shipping Integration.

HazMat or Dangerous Goods Setup

For USPS local shipping only, you can complete the following procedures to enable shipping of hazardous materials or dangerous goods through the app.

  1. Enable hazmat shipping in NetSuite by doing the following:

  2. Enable the Hazmat/Dangerous Goods setting on each inventory or assembly item record for your hazardous materials or dangerous goods. For instructions, see Creating Items for Ship Central.

  3. On the Ship Central Preferences record, provide the name and phone number of the person responsible for the shipment of dangerous goods.

Setting Shipping Preferences

If you use multiple subsidiaries and locations, you can assign one shipping preference record to a subsidiary. You can also assign one preference record to each location within a subsidiary.

To set shipping preferences:

  1. Using the Ship Central Manager role, go to Ship Central Setup > Ship Central Preference > Ship Central Preference.

    The Ship Central Preferences page appears.

  2. From the Ship Central Preferences List, click New Ship Central Preferences to create another preference record. Alternatively, to update an existing one, click Edit next to its name.

  3. On the Ship Central Preferences page, provide the basic details in the following fields:

    • Name – Enter a unique name for the preferences record.

    • Subsidiary – (Optional) Select the subsidiary to which you want to assign this preference.

    • Location – (Optional) If you have multiple locations, you can select one within the subsidiary.

  4. Depending on services provided by your carrier, you can set the following fields based on your shipping requirements:

    • Shipment Reference #2 and Shipment Reference #3 – In each field, you can select the source field for the additional reference that you want to show on shipping labels.

      Shipping labels display only the first 30 characters of the actual values obtained from these reference fields. For more information, see Printing Labels and Documents for Shipping.

    • Apply Saturday Delivery on App – To enable the Saturday Delivery setting on order transactions and on the app, you can check this box.

      Regardless of your Saturday Delivery setting on an order, you can enable or disable it on the app for the entire shipment. However, note that some carriers may not provide this service for local or international shipments.

      On the app, you can view the adjusted shipping cost to include any Saturday delivery charges from carriers. This adjustment to the cost do not reflect when you calculate the shipping cost on the associated order transaction.

    • Enable USPS Canada Delivered Duty Paid - If you ship to Canada through USPS and want to prepay the delivered duty, you can check this box.

      This preference applies automatically to international shipments to Canada through USPS. It may also depend on the shipping service.

    • Enable 3rd Party Billing for FedEx Ground Collect – If you use FedEx Ground shipping methods, you can check this box. It enables carriers to bill a recipient or third party who uses FedEx Ground COLLECT.

      If you use this shipping method to a shipment, the app displays (Billed to Third Party) for the estimated shipping cost.

  5. To set up international shipping for the app, check the Enable International Shipping box, and then set values in the following fields:

    Note:

    These preferences become available and required only when you enable international shipping for the app. Your settings in these fields do not apply to local shipments.

    1. Shipment Contents – Select a content type to identify your international shipments. You can select one of the following types: Gift, Merchandise, Returned Goods, Documents, or Sample.

    2. Non-Delivery Instructions – Select the instructions you want to apply in case of non-delivery. You can select one of the following preconfigured instructions: Return to Sender or Treat as Abandoned.

    3. Charge Tax To – Select whether you want to charge taxes, duties, and other fees to the Shipper or Recipient.

  6. If you choose to charge taxes to the shipper, on the Tax Identifiers subtab, you can add tax ID types for multiple countries that you ship from. Optionally, you can also add tax ID types if you charge the tax to recipients. Either way, you can do the following:

    1. Click New Tax Identifiers.

    2. In the Name field, enter a unique name for this tax identifier record.

    3. In the ID Type field, select one of the following supported tax ID types:

      Tip:

      Based on the ID type, be sure to enter the corresponding tax ID or registration number on the Company Information page or the subsidiary record if you charge tax to the shipper. If you charge tax to the recipient, correct tax registration numbers must be entered on customer records. For more information, see International Shipping Setup for Ship Central.

      • VAT – Value-Added Tax identification or registration number

      • SSN, TIN, PAN, or EIN – taxpayer ID numbers

      • IOSS – Import One-Stop Shop number

      • EORI – Economic Operators Registration and Identification number

      • VOEC – VAT on E-Commerce number

      For more information about the tax ID for a country, see Enter Basic Company Information.

    4. In the Issuing Authority field, select the country that provides the ID.

      Ship Central obtains the tax ID type, as well as its corresponding tax registration number for the country. For more information, see International Shipping Setup for Ship Central.

    5. Click Save.

    To add another tax identifier, repeat this step.

  7. To choose your shipping address validation setting, in the Address Validation field, select one of the following options:

    • Validate – The default setting that fully validates shipping addresses before you can print labels and ship packages. It includes validation of the Address 1 details and providing a matching shipping address on the app. On the order transaction, you can also fully validate the address when you click the calculate icon for the shipping cost.

      Address validation is also enabled if you leave this field blank.

    • Do not validate – If you choose this option, you can obtain rates, print labels, and ship packages even if the shipping address cannot be found from the carrier’s directory. It disables full shipping address validation on the app and on the NetSuite UI when you click the calculate icon for the shipping cost. It does not verify whether an address is residential. It does not disable basic validation done by the carrier to verify the country, city, and postal code.

    For more information, see Shipping Address Validation.

  8. To set up third party or recipient billing for the app, check the Bill Other Parties box.

  9. If you want to add billing accounts of third parties or recipients, on the Other Party Accounts subtab, do the following:

    1. Click Add Other Party Billing to open a new Other Party Billing page.

    2. In the Name field, enter a unique name that does not contain either of these words, customer or company.

      For third party billing, this name appears as the billing account name on the app.

    3. In the Customer field, select the name of the customer you want to associate with this billing account.

      For recipient billing, this name appears as the billing account name on the app.

      Depending on the shipping service or carrier, the billing account applies to all local and international shipments for the customer.

    4. In the Account Number field, enter the account number of the third party or recipient.

    5. In the Country field, select the country code associated with the billing account.

    6. In the Zip Code field, enter the zip or postal code associated with the billing account.

    7. In the Billing Type field, select one of the following options: Recipient or Third Party.

    8. To assign this billing account as the default one for the customer, check the Set as Default box.

    9. In the Shipping Carrier field, select the carrier that provides third-party or recipient billing to associate with the account.

    10. Click Save.

    Repeat this step to add another recipient or third-party billing account.

  10. To print your default company logo on shipping labels, check the Print Default Logo box.

    You must sync the default logo to obtain the path from your ShipEngine account. If you update the logo or select a different default logo, you must resync it. For instructions, see Managing Your Shipping Integration.

  11. To set up return labels for local shipments, check the Print Return Labels box.

  12. Depending on system rules that you activate, you can set the following preferences:

    • Get Best Rate Shipping - If you activate the Enable rate shopping rule, you can check this box.

      When you process shipping through the app, you can choose the Get Best Rate option. It automatically searches for and applies the lowest shipping rate for your shipment. For more information, see Shipping Packed Orders.

    • Default Shipping Carriers for Best Rate – If you set the Get Best Rate Shipping preference, you can also select a default filter for carriers from which you want to search for the best rate: All Carriers, Current Carrier, or Multi-Package Carriers.

  13. Click Submit.

Related Topics

General Notices