Table of Contents
- Title and Copyright Information
- Preface
-
1
Getting Started
- Browser Setup
- Signing In and Logging Out
- Changing Your Password
- Updating Your Challenge Questions
- Changing Your Location in Multi-Property Operations
- Enterprise Administrator Access and Chain Selection
- Common Actions, Icons, and Navigation
- Using Deep Links to Presentations Pages
- Managing Application Settings
- Quick Launch
- Home Dashboard
- Using the Rich Text Editor
- Page Composer
- Performance Meter
- OPERA Cloud Digital Assistant
- Data Privacy Learn More
-
Part I OPERA Cloud
-
2
Client Relations
- Activities
-
Profiles
- Creating a Guest or Contact Profile
- Creating a Sales Account Profile
- Using Profile Lookup from External Systems
- Enrolling Guests in External Loyalty Programs
-
Managing Profiles
- Managing a Guest or Contact Profile
- Managing a Sales Account Profile
- Managing Sales Account Contacts
- Managing Sales Account Forecast
- Generating the Guest or Contact Details Report
- Managing Profile Scheduled Activities (External Leisure)
- Managing Profile Additional Information
- Managing Profile Delivery Types
- Converting Sales Account Profile Types
- Filtering Profile Search by Accounts
- Managing Sales Information
- Managing Profile Channel Negotiated Rates
- Managing Travel Agent / Source Commission Details
- Managing Profile Credit Ratings
- Managing Sales Account Keywords
- Managing Profile AR Accounts
- Managing Profile e-Certificates
- Managing Profile Subscription
- Managing Profile Memberships
- Managing Profile Negotiated Rates
- Managing Profile Routing Instructions
- Managing Profile Relationships
- Managing Profile Identification and Personal Details
- Managing Profile Preferences
- Managing Profile Communication
- Managing Profile Correspondence and Privacy Options
- Viewing Profile Future and Past Stays
- Viewing Profile Future and Past Blocks
- Managing Profile Attachments
- Managing Profile Notes
- Managing External Emails
- Viewing Guest Stay Statistics
- Making a Guest Profile Private
- Merging Profiles
- Profile Anonymization
- Viewing Recently Viewed Profiles
-
3
Bookings
-
Reservations
- About Reservations
- Booking a Reservation
- Creating Reservations Using Quick Book
- Redeeming Loyalty Awards for Stays and Room Type Upgrades
- Redeeming Promotional e-Certificate
-
Managing Reservations
- Credit Card Authorization Reversals
- Viewing Recently Viewed Reservations
- Viewing Reservation Rate Information
- Viewing Guestware Preferences and Incidents
- Viewing Reservation Stay Revenue
- Editing a Reservation
- Managing Reservation Confirmations
- Reinstating No Show Reservations
- Managing Reservation Additional Information
- Assigning a Room to a Reservation
- Managing Reservation Prepaid (Gift) Cards
- Managing Custom Charge Exemption
- Managing Reservation eCoupons
- Managing Reservation Upgrade Offers
- Managing Reservation Scheduled Activities (External Leisure)
- Managing Linked Reservations
- Managing Reservations Shares
- Managing Waitlist Reservations
- Merging Matched Reservations
- Viewing Reservation Delivery History
- Managing Reservation Call History
- Managing Reservation Tickets
- Managing Reservation (Guest) Locators
- Managing Reservation Transportation
- Managing Reservation External References
- Managing Reservation Do Not Move Room Status
- Moving Reservations to Other Properties
- Copying Reservations
- Searching for Reservations Flagged for External Guest Notifications
- Managing Reservation Notes
- Managing Reservation Traces
- Reservation Routing Instructions
- Reservation Housekeeping and Task Schedule
- Managing Reservation Payment Instructions
- Managing Reservation Deposit Payments
- Managing Reservation Deposit Request and Cancellation Policy
- Managing Reservation Cancellation
- Managing No Show and Cancellation Deposits and Charges
- Managing Reservation Fixed Charges
- Managing Reservation Alerts
- Managing Reservation Preferences
- Managing Reservation Linked Profiles
- Reservation Packages
- Reservation Item Inventory
- Managing Reservation Memberships
- Managing Reservation Attachments
- About Reservation Transaction Diversion
- Creating House Posting Accounts
- About the Room Diary
- Reservations Workspace
-
Blocks
- Prerequisites for Blocks
- About Master and Sub Blocks
- Master and Sub-Allocations
- Creating a Block
- Managing Blocks
- Managing Opportunities
- Non-Elastic, Elastic, Sell Limits, and Shoulder Dates
- Simple Events
- Copying Blocks
- Creating Additional Posting Master Reservation
- Creating a Tour Series
- Viewing Recently Viewed Blocks
- Viewing Stay Statistics
- Viewing Production Changes
- Group Rooming Lists
- Applying Changes to Multiple Block Reservations
- Creating (Encoding) Room Keys for Block Reservations
- Generating Key Packet Labels for Block Reservations
- Using Group Rooms Control
- Modify/Update Block — Shift Block Date
- Modify/Update Block — Cutoff Block
- Modify/Update Block — Delete Block
- Managing Block Attachments
- Managing Block Status
- Managing Block Reservation Deposits and Cancellations
- Managing Block Linked Profiles
- Managing Block Access Exclusion
- Managing Block Restrictions
- Managing Block Item Inventory
- Managing Block Wash Schedule
- Managing Block Sell Messages
- Managing Blocks Traces
- Managing Block Notes
- Managing Block Room and Rate Grid
-
Events
- Prerequisites for Events
- Creating Events
- Creating Events from a Template
- Using the Function Diary
- Managing Alternate Space Events
- Managing Events
- Editing Multiple Events
- Viewing Recently Accessed Events
- Managing Sub Events
- Copying Events to Other Dates or Other Block
- Managing Event Notes
- Managing Events Revenue Summary
- Generating Reports from Event Search
- Posting Charges for Events
- Viewing Event Production Changes
- Viewing the Events Changes Log
- Managing Catering Packages on Blocks
- About Event Resources
- Managing Event Waitlist
-
Reservations
-
4
Front Desk
-
Arrivals and Check In
- Pre-Register Arrival Reservations
- Creating a Walk In Reservation
- Managing Rooms on Hold
- Managing Reservation Queue Status
- Managing eSignature Registration Cards
- External Guest Notifications
-
Checking in Reservations
-
Advance Checking In Reservations
- Prerequisites for Advanced Check In
- Advance Check In (with ETR) a Single Reservation
- Advance Check In (with ETR) Multiple Reservations (Mass Advance Check In)
- Advance Check In (with ETR) and Auto Assign Rooms to Multiple Reservations (Mass Advance Check In)
- Auto Check In of Advance Checked In Reservations
- Modifying an Advance Checked In Reservation
- Advance Check In
- Advance Check In Conditions and Assumptions
- Advance Check In Impact
- Troubleshooting Advance Check In
- Checking In Multiple Reservations (Mass Check In)
-
Advance Checking In Reservations
- Managing Welcome Offers
- In House
- Departures and Checkout
- Front Desk Workspace
-
Arrivals and Check In
-
5
Inventory
- Restrictions
- Property Availability
- Room Management
- Task Sheets
-
6
Financials
-
Accounts Receivables
- Prerequisites for Accounts Receivables
- Managing Accounts Receivables Accounts
- Managing Accounts Receivables Fixed Charges
- Managing Accounts Receivables Notes
- Managing Accounts Receivable Traces
- Managing AR Account Invoices and Payments
- Accounts Receivable Aging
- Viewing Accounts Receivables Future and Past Stays
- Viewing AR Accounts Changes Log
- Viewing Accounts Receivables Year View
- Accounts Receivables Reminders and Reminder Cycles
- Creating and Generating Accounts Receivable Statements
- Accounts Receivables Statement Numbering
- Managing Direct Bill Transfers
- Accounts Receivables Batch Postings
- Accounts Receivable Transaction Research
- Accounts Receivables Credit Card Transfer
- Comp AR Accounts
-
Cashiering and Finance
- Using Credit Limit Overage
- Transferring Credit Card Payments with Surcharges
-
Selecting Folio Styles for Viewing, Printing
- Printing Folios for Banquet Charges
- Detailed Folio (Date) (1)
- Transaction Code Summary Per Day (Code) (2)
- Transaction Code Summary Per Stay (Code) (3)
- Arrangement Summary Per Day (Date) (4)
- Arrangement Summary Per Stay (Date) (5)
- One Line Per Day (Date) (6)
- Daily Summary for Groups (Date) (7)
- Person Summary for Groups (Date) (8)
- Detailed Folio (Room) (9)
- Summary by Stay and Check Number. (Date) (10)
- Resort Hotel Folio (Date) (11)
- Daily Plan (Date) (12)
- Arrangement Summary (Date) (13)
- Summary by Check Number (Date) (14)
- Group Folio Subtotal (Date) (15)
- Group Folio Subtotal Per Guest (Date) (16)
- Group Folio Subtotal per Trn Code (Date) (17)
- Group Summary Folio (Room) (18)
- Group Folio Subtotal Per Room (Date) (19)
- Group Summary Folio (Alpha) (20)
- Banquet Folio by Revenue Types (21)
- Banquet Event (Time) (22)
- Daily Plan (Room) (23)
- Detailed Folio (Package) (24)
- Group Folio (Package) (25)
- Detailed Folio (Name) (26)
- Detailed Folio (Generates) (27)
- Managing Folio Histories
-
Manage Billing
- Settling a Reservation Account Balance
- Generating a Folio for a Billing Window
- Generating a ProForma Invoice
-
Charges Adjustment and Payments
- Posting Payments to a Reservation Account
- Posting an Adjustment Charge to a Reservation Account
- Posting Charges to a Reservation Account
- Moving Posted Transactions from One Folio Window to Another
- Posting a Rate Code Charge to a Reservation Account
- Redeem Prepaid (Gift) Cards
- Posting Credit Card Rebates to a Reservation Account
- Posting a Comp Redemption
- Splitting Charges
- Editing Charge Details
- Adjusting Custom Charges
- Posting Service Recovery Adjustment Charges
- Reversing Direct Bill Settlement
- Transferring Transactions
- Viewing a POS Check Image for a Charge
- Cashier Login
- Pre Stay and Post Stay Charging
- Viewing the Billing Summary
- Searching Reservation Transactions
- Void Folios
- Managing Package Allowances and Charges
- Generating Batch Folios
- Posting Batch Charges
- Processing Batch Deposits
- Credit Card Settlement
- Managing Prepaid (Gift) Cards
- Managing Currency Exchange
- Charging Purchases Using Post It
- Managing Receipt History
- Open Cashiers
- Closing Cashiers
- Generating Cashier Reports
- Viewing Posting Journal
- Sending Fiscal Commands
- Commissions
-
Internal Charge Number
- Prerequisites for Internal Charge Numbers
- Reviewing Postings to the Internal Charge Number in the Posting Journal
- Accessing an Internal Charge Number from the Changes Log
- Internal Charge Number Setup
- Troubleshooting Internal Charge Numbers
- Internal Charge Number Impact
- Internal Charge Number Conditions/Assumptions
- Comp Accounting
- End of Day Procedures
-
Accounts Receivables
- 7 Channel
-
8
Miscellaneous
- Property Brochure
- Property Interface Control
- Managing Service Requests
- Viewing Changes Log Details
- Managing Log It
- Track It
-
Exports
- Prerequisites for Exports
- Export File Details
- Export Data Definitions
- Manually Generating Export Files
- Managing Export File Definitions
- Responsys Profile Exports
- Responsys Property Exports
- Responsys Reservation Exports
- Responsys Transaction Exports
- Membership Exports
- Back Office Exports
- Generic XML Back Office Export
- Creating a Component Export File
- Viewing and Generating Export Files
- Managing Scheduled Exports
- Export Mapping
- Managing Export File Delivery Configuration
- Creating Exports From Templates
- General Export Template Catalogue
- Using eFolio Exports
-
Export APIs
- Create HESTA Statistics Exports
- Post HESTA Statistics Export
- Set / View Global Variable Name Reference
- Get Report Table ID for Last / Current Export
- Get Cached Value of Export Data Passed from Package Global Variable
- Set Start Date for Exports
- Set End Date for Exports
- Get Currency Exchange Rate
- Get Block Code for Resort / Allotment
- Get Reservation External Reference Number
- Get Reservation Guest Name
- Check for Existing Resort Export
- Get Current Business Date
- Get Parameter Value Configured for Logged-in Resort
- Get the Resort Code of the Logged-in Resort
- Set Business Date for a Given Session
- Get the Property’s Date
- Get BOF Interface Code2
- Get Checked Out Reservations for Specified Dates
- Get Considered Date of a Reservations Export
- Get Considered Date of an Export
- Get External Reference Value from Membership
- Get Hotel Code
- Get Include Guests without VAT Number Indicator
- Get Minimum Amount
- Get Report ID of the Export Data
- Get the Export Country
- Get the Export’s “From Date”
- Get the Export’s “To Date”
- Initialize Buckets Summed Value
- Initialize/Set Export Type
- Set the Export’s “End Date”
- Telephone Operator
- Managing Telephone Book Categories and Entries
- Monitoring Business Event Queue
- Monitoring IATA Exception
- Monitoring ADS Error Message
-
9
Reports
- Generating Reports
- Working with Watermarks
- About Stationery Editor (Oracle Business Intelligence (BI) Publisher)
-
Report Descriptions
- Accounts Receivable Reports
- Activity Reports
- Arrivals Reports
-
Blocks and Groups Reports
- Prerequisites for Blocks and Groups Reports
- Banquet Event Order – 1 Column(SAMPLE_BEO_1COLUMN.REP with REP_BEO_1COLUMN.FMX)
- Banquet Event Order – 2 Column (SAMPLE_BEO_2COLUMN.REP)
- Banquet Event Order – 2 Column FB (SAMPLE_BEO_2COLUMN_FB.REP)
- Business Block Change Log (Rep_Bookchanglog.Rep with Rep_Bookchglog.fmx)
- Business Block Total Spend Report (rep_busblock_spend.rep with rep_busblock_spend.fmx)
- Group Room Reservation Sheet (Sample_GRMRES_Sales_STD.Rep with Sample_GRMRES_Sales_STD.fmx)
- Block Actual Report (rep_actbb_p)
- Block Actual Pick Up Report (rep_actbb)
- Block Conversion (rep_block_conversion.rep)
- Block Cancellation Summary Report (rep_cancel_summary.rep)
- Pro Forma Invoice Generates Report (Rep_Proforma_Invoice)
- Group Room Pace (BI) Report (Rep_Group_Rooms_Pace_BI.Rep with Rep_Group_Rooms_Pace_BI.FMX)
- Room and Catering Revenue Pace (BI) (Rep_Room_Cat_Rev_Pace_BI.Rep with Rep_Room_Cat_Rev_Pace_BI.FMX)
- Contract Merge Report (Based on Sample_Cont_Merge.RTF with Rep_Cont_Merge.FMX)
- Month End Details Report
- Catering Configuration Reports
- Commissions Reports
- Comp Accounting Reports
- Configuration Reports
- Departures Reports
- End of Day Reports
-
Event Reports
- Prerequisites for Event Reports
- Catering Pace / Progress Reports (Rep_Catering_Progress.Rep with REP_CATERING_PROGRESS_BI.FMX)
- Equipment List (rep_equipment_list.rep with rep_equipment_list.fmx)
- Monthly Catering Forecast (rep_month_forecast.rep with rep_month_forecast.fmx)
- Daily Forecast Report (rep_daily_forecast)
- Item Availability Report (rep_item_availability.rep with rep_item_availability.fmx)
- Daily Catering Forecast (rep_ev_forecast.rep with rep_ev_forecast.fmx)
- Catering Summary Report (rep_catering_summary.rep with rep_catering_summary.fmx)
- Daily/Weekly List of Events – Detailed (sample_event_list_detailed.rep with rep_evord.fmx)
- Banquet Check Folio by Revenue Type/Group (sample_bqt_chk_folio_by_rev with rep_banquet_check_folio.fmx)
- Banquet Check Folio by Event (sample_bqt_chk_folio_by_event with rep_banquet_check_folio.fmx)
- Event Note Change Log Report (Rep_Event_Note_Changelog)
- Posted Event Revenue Report (rep_posted_event_revenue with rep_posted_event_revenue.fmx)
- Meal Type Forecast by Day (BI) (Rep_Meal_Type_Forecast_bi.rep with rep_Meal_Type_Forecast_BI.FMX)
- Menu Cost Report (rep_menu_cost.rep with rep_menu_cost.fmx)
- Sales Manager Progress (BI) (Rep_MGR_Progress_BI.Rep with Rep_MGR_Progress_BI.FMX)
- Financials Reports
- Forecast Reports
- Guests In-House Reports
- Housekeeping Reports
- Miscellaneous Reports
- Profiles Reports
- Reservations Reports
- Sales Account Reports
- Statistics Reports
- Yield Management Reports
- Managing Reports
- Managing Shift Reports
- Managing Scheduled Reports
- Report Groups
- Managing Definable Managers Report
- Copying Reports to Multiple Properties
-
2
Client Relations
- Part II OPERA Cloud Mobile Application
-
Part III Administration
-
11
Enterprise Administration
- User Interface Management
- Copying Configuration Codes to Multiple Properties
-
Chain and Property Management
- Configuring Properties
- Configuring Departments
- Configuring Electronic Registration Card Templates
- Configuring Hubs
- Configuring Job Titles
- Configuring Property Brochure Master Data
- Configuring Property Detail Categories
- Configuring Property Details
- Configuring Property Types
- Configuring Closing Scripts
- Configuring Amenities
- Configuring Attraction Categories
- Configuring Attractions
- Configuring Chain
- Configuring Airports
- Configuring Note Types
- Configuring Transportation
- Configuring Service Request Priorities
- Configuring Service Request Codes
- Configuring Communication Methods
- Configuring Delivery Status
- Configuring Corporate Information
- Configuring Images
-
OPERA Controls
- OPERA Controls — Accounts Receivables
- OPERA Controls — Activity
- OPERA Controls — Blocks
- OPERA Controls — Cashiering
- OPERA Controls — Channel Management
- OPERA Controls — Commissions
- OPERA Controls — Comp Accounting
- OPERA Controls — Country Specific
- OPERA Controls — Credit Card
- OPERA Controls — End of Day
- OPERA Controls — Events
- OPERA Controls — Exports
- OPERA Controls — Front Desk
- OPERA Controls — General
- OPERA Controls — IFC
- OPERA Controls — Inventory Management
- OPERA Controls — Look To Book Sales Screen
- OPERA Controls — Membership
- OPERA Controls — Profile
- OPERA Controls — Rate Management
- OPERA Controls — Reservations
- OPERA Controls — Room Management
- Configuring Track It
-
12
Inventory Administration
-
Accommodation Management
- Housekeeping Section Groups and Sections
- Housekeeping Attendants
- Out of Order and Out of Service Reason Codes
- Room Conditions
- Configuring Rooms
- Configuring Room Hierarchy (Room) Classes
- Configuring Room Hierarchy (Room) Types
- Configuring Room Features
- Room Maintenance
- Configuring Room Pools
- Configuring Room Pool Mapping
- Configuring Buildings
- Configuring Buildings Groups
- Configuring Floor Mapping
- Configuring Floors
- Configuring Bed Types
- Function Space Management
- Task Sheets
-
Accommodation Management
-
13
Financial Administration
- About Accounts Receivable Configuration
-
Configuring Cashiering Components
- Configuring Adjustment Reason Codes
- About Credit Card Authorization Rules
- Configuring Auto Folio Settlement Types
- Configuring Folio Types
- Configuring Folio Copy Legend
- Configuring Folio Arrangement Codes (Folio Grouping)
- Configuring Group Arrangement Codes (Folio Grouping)
- Configuring Cashiers
- Configuring Custom Numbers
- Configuring Custom Charges Exemption
- Configuring Custom Charges
- Configuring Daily Plans (Folio Grouping)
- Configuring Expense Arrangement Codes (Folio Grouping)
- Configuring Package Arrangement Codes (Folio Groupings)
- Configuring Period Definition Years
- Configuring Period Definition Periods
- About Foreign Currency Codes
- Configuring Foreign Currency Limits
- Configuring No Show Posting Rules
- Translating Numbers to Words
- Configuring Shift Drop Locations
- Configuring Tax Types
- Configuring Currency Exchange Service Taxes
- Commissions
- Comp Accounting
- Setting up Pre Stay Charging Rules
- Setting up Post Stay Charging Rules
-
Rate Management
- About City Tax Function
- Package Codes
- Package Groups
- Configuring Package Forecast Groups
- Configuring Rate Classes
- Configuring Rate Categories
- Configuring Rate Seasons
- Configuring Display Sets
-
About Rate Codes
- Base Rates
- Dynamic Base Rates
- Configuring Advanced Daily Rates
- Configuring Rate Code Rate Information
- Advanced Dynamic Base Rates
- About Best Available Rates
- Dynamic BAR Based Rates
- BAR Based Rates
- Configuring Rate Codes
- Configuring Rate Code Type
- Configuring Rate Code Financial Details
- Configuring Rate Code Negotiated Profiles
- Managing Rate Code Approval
- Configuring Rate Code Restrictions
- Configuring Multi Transaction Code Rate Codes
- Configuring Daily Rates
- Configuring Rate Code Pricing Schedules
- Configuring Best Available Rate Schedules
- Configuring Rate Code Sell Controls and Distribution
- About Occupant Threshold Pricing
- Configuring Rate Code Package Inclusions
- Configuring Rate Code Access Exclusion
- Configuring Rate Code Definition
- Age Buckets
- Rate Code Posting Rhythm
- Configuring Advanced Rate Code Posting Rhythms
- Configuring Rate Code Default Routing Instructions
- Rate Ownership
- About Tiered Rate Codes
- Configuring Rate Code Protection
- Configuring Promotion Groups
- Configuring Promotion Codes
- Hurdle Rates
- Yield Management
- Configuring Rate Strategies
- Configuring Rate Groups
- Property Calendar
- End of Day (Night Audit) Procedures
-
About Transaction Codes
- Configuring Transaction Codes
- About Transaction Diversion
- Revenue Buckets Overview
- Configuring Routing Codes
- Configuring Transaction Code Groups
- Configuring Transaction Code Subgroups
- Tax Generates
- About Rounding Factors
- Configuring Payment Methods
- Configuring Transaction Code Protection (Ownership)
- Configuring Articles
- About Revenue Type Mapping
- Configuring Credit Card Types
-
14
Booking Administration
- Reservation Alerts
-
Block Management Overview
- Configuring Booking Types
- Configuring Block Cancellation Reasons
- Configuring Block Conversions
- Configuring Destination Codes
- Configuring Lost Reason Codes
- Configuring Block Rankings
- Configuring Rate Override Reasons
- Configuring Refused Reasons Codes
- Configuring Reservation Methods
- Configuring Sales Allowances
- Block Wash Schedules
- Block and Catering Event Statuses
- Booking Rules and Schedules
- Catering Codes
- Marketing Management
-
Reservation Management
- Configuring Reservation eCoupons
- Configuring Pre-Registration Rules
- Configuring Immigration Status
- Auto Attach Elements
- Configuring Reservation Cancellation Reasons
- Configuring Country Entry Points
- Configuring Room Assignment Ratings
- Configuring Discount Reasons
- Configuring Guest Locators
- Configuring Guest Messages
- Configuring Guest Status
- Configuring Guest Types
- Configuring Property Move Reasons
- Configuring Purpose of Stay
- Configuring Room Move Reasons
- Configuring Trace Texts
- Turnaway Codes
- Upgrade Rules
- Waitlist
- Configuring Reservation Colors
-
Resource Management
- Prerequisites for Resource Management
- Configuring Catering Packages / Templates
- Configuring Catering Template Events and Notes
- Configuring Catering Template Resources and Notes
- Configuring Catering Package Pricing
- Configuring Catering Revenue Groups
- Configuring Catering Revenue Types
- Configuring Event Forecasts
- Configuring Item Class
- Configuring Item Inventory
- Configuring Item Pools
- Configuring Item Rate Rules
- Configuring Item Templates
- Configuring Meal Periods
- Configuring Menu Classes
- Configuring Menus
- Configuring Menu Items
- Configuring Menu Item Class
- Creating a Menu
- Configuring Sales Manager Goals
-
15
Client Relations Administration
- Activities
-
Configuring Geographic Components
- Configuring Birth Country Codes
- About City and Postal Codes
- Configuring Countries
- Configuring Country Main Group Codes
- Configuring Distance Type Codes
- About District Codes
- Configuring Fiscal Guest Types
- Configuring Identification Country Codes
- Configuring Identification Types
- About Language Codes
- Configuring Nationalities
- Configuring Region Codes
- Configuring State Codes
- Configuring Tax Category Codes
- Configuring Tax Office Codes
-
Guest Loyalty Programs
- Prerequisites for Guest Loyalty Programs
- Configuring Membership Enrollment Codes
- Configuring Membership Enrollment Groups
- Configuring Guest Enrollments for External Loyalty Programs
- Configuring Membership Market Groups
- Configuring Membership Classes
- Configuring Membership Type Point Calculation Rules
- Creating Membership Types
- Configuring Membership Property Groups
- Setting up Membership Points Calculation
- Configuring Membership Rate Groups
- Configuring Membership Status Codes
- Configuring Membership Transaction Groups
-
Profile Management
- Configuring Sales Account Types
- Configuring Profile Lookup from External Systems
- Address Formats
- Configuring Address Types
- Alternate (Name) Language Titles
- Configuring Business Segments
- Communication Types
- Configuring Company Types
- Configuring Forecast Types
- Configuring Frequency
- Configuring Genders
- Configuring Inactive Reasons
- Configuring Keyword Types
- Configuring Location Types
- Configuring Mailing Action Codes
- Configuring Global (Mailing) Action Codes
- Configuring Pay Days
- Preference Groups
- Preferences
- Profile Name Validations
- Configuring Profile Protection
- Relationships
- Configuring Restriction Reasons
- Sales Information
- Configuring Industry Codes
- Titles
- Configuring Travel Agent Types
- VIP Levels
- Configuring Credit Ratings
-
16
Interfaces Administration
- Configuring Business Events
- Configuring External Systems
- Channel Configuration
- Channel Controls
- Configuring Channel Mapping
- Channel Property Mapping
-
Enhanced Room Key Generation
- Customizing the Additional Rooms Field
- Customizing the Create Key Screen Additional Rooms Field
- DLS (Door Lock System) Property Interface Setup Options
- Enhanced Room Key Generation Validation Rules by Process
- Enhanced Room Key Generation Impact
- Enhanced Room Key Generation Conditions/Assumptions
- Prerequisites for Enhanced Room Key Generation
- Configuring Credit Card Readers (Magnetic Stripe)
- Configuring Credit Card Terminals (PIN Entry Payment Devices)
- Configuring Delivery Management
- Configuring Device Areas
- Desktop ID Document Scanning
- Mobile ID Document Scanning
- Configuring Printers
- Configuring Stationery Custom Message Texts
-
Configuring Property Interface
- Prerequisites for Configuring Property Interfaces
- Configuring Property Interface Rights
- Configuring Property Interface Primary Information
- Configuring Property Interface General Information
- Configuring Property Interface Transaction Codes
- Configuring Property Interface Rooms
- Configuring Property Interface Class of Service
- Configuring Property Interface Postings
- Configuring Property Interface Room Status
- Configuring Property Interface Translation
- Configuring Property Interface Workstation (Encoder) Setup
- Configuring Property Interfaces Unit Charges
- Configuring Property Interface Machines
- Configuring Scheduled (Leisure) Activities
- Configuring UDF Mapping
-
11
Enterprise Administration
-
Part IV Role Manager
- Managing Roles
- 17 Managing Users
- 18 Generating the Configured Roles and Tasks Report
-
19
OPERA Cloud Tasks
- OPERA Cloud Tasks — Bookings
- OPERA Cloud Tasks — Booking Admin
- OPERA Cloud Tasks — Channel
- OPERA Cloud Tasks — Client Relations Admin
- OPERA Cloud Tasks — Client Relations
- OPERA Cloud Tasks — Enterprise Admin
- OPERA Cloud Tasks — Exchange Interfaces
- OPERA Cloud Tasks — Financial Admin
- OPERA Cloud Tasks — Financials
- OPERA Cloud Tasks — General
- OPERA Cloud Tasks — Interfaces Admin
- OPERA Cloud Tasks — Inventory
- OPERA Cloud Tasks — Inventory Admin
- OPERA Cloud Tasks — Miscellaneous
- OPERA Cloud Tasks — Reports
- OPERA Cloud Tasks — Role Manager
- OPERA Cloud Tasks — Toolbox
-
Part V Toolbox
-
20
Utilities
-
Data Synchronization
- Prerequisites for Data Synchronization
- Synchronizing Business Events
- Synchronizing Room Inventory
- Synchronizing Room Status
- Synchronizing Physical Rooms
- Synchronizing Block Occupancies
- Synchronizing Room Pools
- Synchronizing Summary Profile Statistics
- Synchronizing Financial Statistics
- Synchronizing Catering Forecast Revenue
- Synchronizing Past Profile / Reservation Statistics
- Synchronizing Block Rates
- Synchronizing Item Class Sequence
- Synchronizing Package Pricing
- Synchronizing Sales Allowance
- Synchronizing Stay Records
-
Data Management
- Prerequisites for Data Management
- Managing Business Date
- Imbalance Analysis
- Entering Old Balances for AR Accounts
- Business Block Compare
- Changing Function Space
- Purging Guest Profiles
- Updating External Reference
- Updating Membership Types
- Updating Owner
- Catering Event Function Space Monitor
- Updating Block and Catering Event Status Codes
- Changing Revenue Type
- Updating Contacts
- Room Utilities
- Transaction Management
-
Data Synchronization
- 21 System Setup
-
20
Utilities
-
Part VI Exchange
- 22 OPERA Cloud Exchange Overview
- 23 Switching the Interface
- 24 Interface Setup
- 25 Configuring Interface Mapping
- 26 Interface Controls
- 27 Message Status
-
28
Interface Resync
- Resynchronization History
- Interface Resync - Blocks
- Interface Resync - Turnaways
- Interface Resync - Datamart
- Interface Resync - Events
- Interface Resync - Function Space
- Interface Resync - Inventory
- Interface Resync - Products
- Interface Resync - Profiles
- Interface Resync - Promotions
- Interface Resync - Rates
- Interface Resync - Reservation
- Interface Resync - Restrictions
- Interface Resync - Stay
- Interface Resync - Hurdles
- Interface Resync - Inventory Items
- Part VII OPERA Cloud Terminology
- Part VIII OPERA Cloud Video Library