OPERA Cloud Digital Assistant

Prerequisites for OPERA Cloud Digital Assistant

The OPERA Cloud Digital Assistant is a chatbot that provides users with an alternate way to accomplish tasks through natural language conversations via a keyboard or microphone (speech to text). Skilled to assist with specific tasks (intents), the chatbot understands terms such as 'Today,' 'Tonight,' and 'Tomorrow' in regards to the current business date at your property.

Once granted the Access OPERA Cloud Digital Assistant task, you can access the OPERA Cloud Digital Assistant from a property location by clicking the This figure shows the ODA Widget. widget at the bottom-right of the OPERA Cloud application screen on desktop, tablet, and smartphone devices.

Updates made using the digital assistant are tracked with your user name in the Changes Log and actions performed using the Digital Assistant result in the same outcomes as actions performed using OPERA Cloud natively. For example, a reservation check-in or check-out initiates an update to the property interfaces (for example, PBX, Video, Minibar, WIFI, and so on).

Note:

Your role assignment of Inventory / Rooms Management and Booking tasks are not referenced by the Digital Assistant.

Note:

OPERA Cloud Digital Assistant is only available in US English.

This figure shows the OPERA Digital Assistant chatbot.

Interacting with the OPERA Cloud Digital Assistant

You can use the OPERA Cloud Digital Assistant to help you with the following:

Table 1-11 Use Case Examples

User Intent	Example Utterance	Chatbot Result	Requirements / Limitations
Greeting
	Hi, Hello
	Hi there, Hey	Here are some top items I can help you with.
Sales Activities
View Today’s Activities	Activities View Today’s Activities Display Activities My Activities Your activities for today are displayed. A maximum of 30 activities will be displayed.
Complete Activity	Display Activities Complete Activities	Your activities for today are displayed with actions to Complete or Cancel.
Help
Get Help	Help Me	Here's what I can help you with... selection
	I need assistance, I need help
Housekeeping (Rooms Management)
Check Status of Room	Check room status	Prompted for <room> Shows the status of <room>
Update Status of Room	Update room status	Prompted for <room> Prompted for <status> Updates <room> to <status>	Excludes rooms in OS and OO status.
House Statistics
View Expected Occupancy	What is the occupancy today (or tomorrow or yesterday)?	Shows the expected maximum occupancy %.
View Expected Arrivals	How many arrivals today (or tomorrow or yesterday)?	Shows a count of the expected arrival rooms and guests.
View Expected Departures	How many departures today (or tomorrow or yesterday)?	Shows a count of the expected departure rooms and guests.
Reservation (requires a cashier ID assigned to your user)
Arrivals	Check-in Check in a reservation	Prompted for guest last name or confirmation number. Reservation check-in confirmation.	Room must be assigned. Assigned room must be clean / inspected (highest) room status. Expected Arrivals only. No walk in. No room key is encoded. No payment details entry, card pre-authorization, or payment integration. Only reservations with the payment method as CASH are considered. No identification entry or scan. No reservation alerts or notes displayed. No upgrade offers presented.
Departures	Check-out Check out a reservation	Prompted for guest last name or room. Reservation check out confirmation.	Expected departures only. Zero balance only. No folio generated. Existing folios (if any) should be settled. No fiscal folio integration. No payment details entry or settlement.

Parent topic: Getting Started