1.2 View SLA

This topic provides the systematic instructions to view the record maintained in the View SLA screen as tiles.

The user can view the summary of SLAs maintained in the form of tiles. The user can view the maintained SLA, if the SLA is already created in the system. The user can also create a new SLA using View SLA screen, by clicking the ‘plus icon.
  1. On Home screen, click Core Maintenance. Under Core Maintenance, click SLA Maintenance.
  2. Under SLA Maintenance, click View SLA.
    The View SLA screen appears.

    Figure 1-2 View SLA


    Description of Figure 1-2 follows
    Description of "Figure 1-2 View SLA"

  3. On View SLA screen, following fields are displayed.

    For more information on fields, refer to the field description table below.

    Table 1-3 View SLA - Field Description

    Field Description
    Process Code System displays the Process Code.

    Process Code is unique.
    Product/Application Name System displays the name of the Product/Application (Example Oracle Banking Trade Finance Process Management Cloud Service).
    Version System defaults the version number on creating/updating the screen.
    Maker ID Specify displays the maker ID.
    Status Displays the status of the record. Values are Authorized and Unauthorized.
  4. Click
    View More

    icon, and then click Authorize to authorize the SLA.
    This topic contains following sub-topics:
  • Search SLA
    This topic provides the systematic instructions to search and view the records maintained in the View SLA screen as tiles.
  • SLA Standard Maintenance
    This topic provides the systematic instructions to view the SLA details maintained in SLA Standard Maintenance screen.

Parent topic: SLA Maintenance