This process illustrates the SLA Maintenance handled in Oracle Banking Trade Finance Process Management Cloud Service.

Banks may require to have a Service Level Agreement (SLA) with its customers or as an internal policy of the Bank. This User Manual lists the SLA maintenance requirements in OBTFPMCS and other Mid-office Applications.

SLA Maintenance is available based on the Business Process-Stage- Priority combination.

SLA Maintenance to have two screens, one screen for Definition of SLA and another for Authorization/ Edit/ Delete. SLA maintenance screens are used to calculate SLA. The user can Create SLA, and View SLA (for Edit, Copy, Delete).

The user can view the tasks that are either nearing SLA breach or that have already breached SLA in the Free Tasks and My Tasks queue. The status should be indicated for tasks at both the stage as well as process level by colours such as Red and Amber.

This topic contains following sub-topics:

• Create SLA
  This topic provides the information to the user to create a SLA. In the subsequent steps, let’s look at the steps of creating a SLA:
• View SLA
  This topic provides the systematic instructions to view the record maintained in the View SLA screen as tiles.
• SLA Widget
  This process illustrates the SLA Maintenance handled in Oracle Banking Trade Finance Process Management Cloud Service.