1.2.1 Search SLA

This topic provides the systematic instructions to search and view the records maintained in the View SLA screen as tiles.

The user can search the SLA already created, by entering the search criteria such as Process Code, Authorization status and Record Status. Blank search is also allowed.
  1. On Home screen, click Core Maintenance. Under Core Maintenance, click SLA Maintenance.
  2. Under SLA Maintenance, click View SLA.
    The View SLA screen displays.
  3. On the View SLA screen, click the Search icon
    The Search Filter overlay screen displays.

    Figure 1-3 Search Filter


    Description of Figure 1-3 follows
    Description of "Figure 1-3 Search Filter"

  4. On Search Filter screen, specify the fields to enter the search criteria.

    For more information on fields, refer to the field description table below.

    Table 1-4 Search Filter - Field Description

    Field Description
    Process Code Specify the Process Code.

    Process Code is unique.
    Status Displays the status of the record. Values are Authorized and Unauthorized.
    Record Status Displays the status of the record. Values are Open and Closed.

Parent topic: View SLA