Online Case Forms
Online case forms help customers contact you with inquiries, help your support team resolve problems, and offer customers the best service possible.
You can create online forms using either the NetSuite default template, or a custom HTML template you upload. You can then link to the form from your website or the Customer Center.
Related Topics
- Creating an Online Case Form
- Linking to Online Forms
- Uploading Files Through an Online Case Form
- Custom HTML Form Templates
- Creating Case Profiles
- Assignment Rules & Territories
- Setting Case Escalation Rules and Assignments
- Using Email Case Capture
- Help Desk
- Customizing Case Forms
- Customizing Support Notification Email
- Setting Up Customer Support in NetSuite OneWorld
- Setting Up Case Management