Linking to Online Forms
You can link to an online form from your website or from an email or template. The form URL is found on the External subtab of the form record. Use the URL in the Publishable Form URL field when linking from an external website. Use the URL in the Internal Form URL when linking to a form from a NetSuite website or intranet site. Also use this URL when linking to a from from the Partner or Vendor Centers.
You can customize the URL of your linked form so that certain information can automatically be sent to NetSuite after the form is submitted. These are called parameters and the information sent to the relevant field in NetSuite cannot be modified by customers.
For example, Wolfe Electronics want to include a link to the case form from one of their microsites. After setting up the new case origin type, they include the parameter &origin=Cameras to track the case origin from their camera business. (Case origin types are located at Setup > Support > Case Origin Types.) Now when the case form is submitted, “Cameras” is automatically entered in the Case Origin field on the form. This field can be set to hidden if required.
To add this parameter to the publishable form URL, add the &origin=Cameras parameter to the end of the URL. By default NetSuite adds several parameters to the URL, do not overwrite these when adding additional parameters.
Below is a list of supported parameters and example text for each parameter.
|
Field |
Tag and Example |
|---|---|
|
Company Name |
&companyname=Global Distributing |
|
|
&email=john@example.com |
|
Message |
&incomingmessage=This is the message. |
|
Subject/Title |
&title=Problem With Service |
|
Subsidiary |
&subsidiary=UK |
|
Case Origin |
&origin=Online |
|
Case Type |
&category=Service Problem |
|
Phone Number |
&phone=555-555-5555 |
|
Contact First Name |
&firstname=John |
|
Contact Last Name |
&lastname=Doe |
|
Contact Middle Name |
&middlename=Lee |
|
Start Date |
&startdate=11/11/2005 |
|
Start Time |
&starttime=12:00 pm |
|
Support Issue |
&issue=Issue |
|
Support Item |
&item=Item |