Editing a Warranty Registration
The registration fields you can update depend on the mode of registration and if there's already a claim. If you change the warranty expiration date on an autogenerated registration, it won't automatically update the expiration date in the invoice line item. To learn more about warranty registration fields, see Creating a Manual Warranty Registration.
To access a warranty registration, go to Lists > Warranty and Repairs > Warranty Registration List. From the warranty registration list, click Edit next to the record you want to update. On the Warranty Registration page, you can update the fields that are editable.
You can also use Global Search to find a registration record. Enter the registration number, serial number, or lot number to search. If you the Global Search Auto Suggest preference is turned on, you can click Edit next to the registration number to open the record in edit mode. For more information, see How to Use Global Search.
The following table lists the registration fields required to create or import a manual registration. It also shows if you can edit the field for manual and autogenerated registrations. For each registration mode, editable fields are even more limited if there's already a claim.
|
Field Name |
Required for Manual Registration |
Editable for Manual Registration |
Editable for Autogenerated Registration |
|
|---|---|---|---|---|
|
Without Claim |
With Claim |
With or Without Claim |
||
|
Registration No. |
Yes |
Yes |
Yes |
Yes |
|
Customer |
Yes |
Yes |
No |
No |
|
Subsidiary |
Yes |
Yes |
No |
No |
|
Location |
No |
Yes |
Yes |
No |
|
Reference Invoice No. |
No |
Yes |
No |
Not used |
|
Item |
Yes |
Yes |
No |
No |
|
Quantity |
Yes |
Yes |
Yes, except for serialized items |
Yes, except for serialized items |
|
Units |
No |
Yes |
Yes, except for serialized items |
Yes, except for serialized items |
|
Reference Serial/Lot No. |
Yes, for serialized items |
Yes, for serial or lot numbered items |
No |
Not used |
|
Serial/Lot No. |
No/Disabled |
No/Disabled |
No/Disabled |
No |
|
Invoice No. |
Not used |
Not used |
Not used |
No |
|
Invoice Date |
No |
Yes |
No |
No |
|
Original Warranty Terms |
Yes |
Yes |
No |
No |
|
Original Warranty Start Date |
Yes |
Yes |
No |
No |
|
Warranty Expiration |
Yes, except for Lifetime terms |
Yes, except for Lifetime terms |
Yes, except for Lifetime terms |
Yes, except for Lifetime terms |
|
Remarks |
No |
Yes |
Yes |
Yes |
|
Class |
No |
Yes |
Yes |
No |
|
Department |
No |
Yes |
Yes |
No |
|
Ship To Address |
No |
No/Disabled |
No/Disabled |
No/Disabled |
|
New Address |
No/Disabled |
Yes |
Yes |
Yes |