Warranty and Repairs Management
Warranty and Repairs Management enables you to register item warranties and process warranty-related claims. Claims that you receive are automatically validated against warranty terms, which helps reduce claims processing turnaround time.
Warranty and Repairs Management provides the following features:
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Multiple ways to register a warranty
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Registration generated from an invoice (autogenerated registration) – Register a warranty for supported item types after invoice creation.
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Manual registration – Create a standalone warranty registration.
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Import of warranty registration details – Import registration details from a CSV file, through scheduled script or web service.
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Warranty tracking on the item record – Set up default warranty information about item records.
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Warranty claims validation and processing
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Create a claim from a warranty registration.
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Validate claims against existing warranty registration information to ensure that only valid claims are processed for the refund, repair, or replacement of the warranty item.
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Create a return authorization for warranty items from the claim record.
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Create a credit memo or sales order for claims from the return authorization record.
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Availability
Warranty and Repairs Management is available as a SuiteApp that is installed in your NetSuite account. The SuiteApp is shared when you have the Advanced Inventory module.