1. Country-Specific Features
  2. Australia Help Topics
  3. Shipping Integration with Australia Post
  4. Deleting Fulfillments with Voided Australia Post Shipments

Deleting Fulfillments with Voided Australia Post Shipments

You can void a shipment if the package hasn’t been received by Australia Post. To start, contact Australia Post to check if you can still void the shipment. In NetSuite, only delete an item fulfillment record after you’ve voided the related shipment with Australia Post.

When you delete an item fulfillment, the tracking number is removed from all transactions where the order is included. Any associated sales order returns to the Pending Fulfillment status.

To delete an order fulfillment:

  1. Contact Australia Post to request to void the shipment.

    After confirming that the shipment has been voided, follow the steps below to delete the item fulfilment record in your NetSuite account.

  2. Go to Shipping > Shipping > Fulfill Orders.

  3. Click the Edit link for the fulfillment record to be deleted.

  4. On the Fulfillment page, select Delete from the Actions submenu.

For more information on voiding your Australia Post shipment, please visit the Australia Post web site at http://auspost.com.au or call Australia Post support. Other void considerations may apply based on the service used to ship the package.

Related topics

General Notices