Support Cases for Commerce

This topic explains how to enable the Support Cases feature for your Commerce website. With the Support Cases feature, users can create and track cases on a dedicated page. Logged-in users access their support cases in the My Account area of your website, under Cases.

The following topics provide more information about the Support Cases feature:

• Enable Commerce Support Cases

• Configure Commerce Support Cases Properties

• Grant Shoppers Access to Commerce Support Cases

• Commerce Support Cases User Experience

For more information about general NetSuite Support Case setup, see Support Case.

General Notices