Cases Subtab

These settings let you set the initial default case status values you need.

Status Start ID

This string lets you define the NetSuite status Commerce web stores use to indicate that a case has been started. Options include:

  • 1 – Not Started

  • 2 – In Progress

  • 3 – Escalated

  • 4 – Re-opened

  • 5 – Closed

ID

cases.defaultValues.statusStart.id

UI location

My Account > Cases

JSON file

Case.json

Configuration file (pre-Vinson)

Configuration.js

Status Close ID

This string lets you define the NetSuite status your Commerce web store uses when a case is closed. Options include:

  • 1 – Not Started

  • 2 – In Progress

  • 3 – Escalated

  • 4 – Re-opened

  • 5 – Closed

ID

cases.defaultValues.statusClose.id

UI location

My Account > Cases

JSON file

Case.json

Configuration file (pre-Vinson)

Configuration.js

Origin ID

This string lets you define the internal identifier for the case origin.

ID

cases.defaultValues.origin.id

UI location

My Account > Cases

JSON file

Case.json

Configuration file (pre-Vinson)

Configuration.js

Related Topics

General Notices