Cases Subtab
These settings let you set the initial default case status values you need.
Status Start ID
This string lets you define the NetSuite status Commerce web stores use to indicate that a case has been started. Options include:
-
1 – Not Started
-
2 – In Progress
-
3 – Escalated
-
4 – Re-opened
-
5 – Closed
|
ID |
cases.defaultValues.statusStart.id |
|
UI location |
My Account > Cases |
|
JSON file |
Case.json |
|
Configuration file (pre-Vinson) |
Configuration.js |
Status Close ID
This string lets you define the NetSuite status your Commerce web store uses when a case is closed. Options include:
-
1 – Not Started
-
2 – In Progress
-
3 – Escalated
-
4 – Re-opened
-
5 – Closed
|
ID |
cases.defaultValues.statusClose.id |
|
UI location |
My Account > Cases |
|
JSON file |
Case.json |
|
Configuration file (pre-Vinson) |
Configuration.js |
Origin ID
This string lets you define the internal identifier for the case origin.
|
ID |
cases.defaultValues.origin.id |
|
UI location |
My Account > Cases |
|
JSON file |
Case.json |
|
Configuration file (pre-Vinson) |
Configuration.js |