Resetting Your SuiteProjects Pro Password
Depending on your company's SuiteProjects Pro account configuration, you can reset your password and regain access in case you are locked out of SuiteProjects Pro without the assistance of an account administrator. If this option is available for your company's SuiteProjects Pro account, you will need to answer a security challenge to verify your identity and regain access to SuiteProjects Pro.
To reset your password and unlock your access to SuiteProjects Pro:
If you are signing in using two-factor authentication (2FA), you need to enter a verification code before the password form appears. All your trusted devices are removed automatically with every change of password.
To find the verification code, open the authenticator app on your phone and locate your company's SuiteProjects Pro account. In the authenticator app accounts list, SuiteProjects Pro uses the account-specific domain for your company's SuiteProjects Pro account (typically <company-id>.app.netsuitesuiteprojectspro.com for a production account) and your user ID to identify the account and user set up to work with the authenticator app.
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On the SuiteProjects Pro sign-in page, click Reset your password or unlock your user account.
The "Lost access to your account?" page appears.
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Enter your Company ID, User ID and Email address.
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Click Send instructions.
If the details entered are valid, the security challenge form appears.
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Answer all three questions and click Submit. If you answer the questions correctly, you will receive an email with a temporary password.
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Sign in to SuiteProjects Pro using the temporary password.
The password form appears. You will regain access to SuiteProjects Pro after you change your password. See Changing your SuiteProjects Pro Password.