Table of Contents
- Title and Copyright Information
- Preface
- 1 Introduction to the Oracle RightNow Adapter
-
2
Getting Started with the Oracle RightNow
Adapter
- 2.1 Using Oracle RightNow Adapter Connection Parameters
-
2.2
Obtaining the Standard WSDL
- 2.2.1 Importing the Oracle RightNow Application's Certificate into the Client/Server
- 2.2.2 Importing the Oracle RightNow Application's Public Certificate into WebLogic Server Using Keytool
- 2.2.3 Configuring Oracle RightNow Adapter Permissions
- 2.2.4 Authenticating on the Oracle RightNow Cx Server with Account Passwords
- 2.3 Understanding the Oracle RightNow Adapter in Design Time and Runtime
- 2.4 Unsupported Features
-
3
Walkthrough of the Oracle RightNow Adapter Configuration Wizard
- 3.1 Performing Common JDeveloper Configuration Steps
- 3.2 Understanding Create, Read, Update, and Delete Operations
-
3.3
Working with ROQL
- 3.3.1 Using ROQL
- 3.3.2 ROQL Query Statement
- 3.3.3 Running the ROQL Query Statement
-
3.3.4
Using the ROQL Query Builder
- 3.3.4.1 Simplifying the Discovery of Standard and Custom Business Objects
- 3.3.4.2 Suggesting Query Constructs Based on the Context
- 3.3.4.3 Providing Auto-Completion
- 3.3.4.4 Providing Alias Support to Improve Readability
- 3.3.4.5 Using ROQL to Suggest Relationships
- 3.3.4.6 Using the Query Builder to Obtain Inline and Semantic Validation
- 3.3.5 Adapter Support for ROQL
-
4
Understanding Oracle RightNow Adapter Advanced
Concepts
- 4.1 Understanding the SOAP API
- 4.2 Handling the Polymorphic Behavior of Oracle RightNow Cx Schema
- 4.3 Integrating with Custom Objects in the Cloud
- 4.4 Understanding Oracle RightNow Adapter Security Management
- 4.5 Oracle RightNow Adapter Test Functionality
- 4.6 Oracle RightNow Adapter Limit and Restriction Handling
- 5 Understanding BPEL Integration with Service Components (BPEL/Mediator)
-
6
Developing Oracle Service Bus Integrations with the Oracle RightNow Adapter
-
6.1
Generating Oracle Cloud Adapter Artifacts
- 6.1.1 Creating Oracle Service Bus Projects Using Oracle Service Bus Console
- 6.1.2 Creating a Service Bus Project, and Generating the Oracle Service Bus JCA Business Service
-
6.1
Generating Oracle Cloud Adapter Artifacts
- 7 Troubleshooting and Error Handling with the Oracle RightNow Adapter
-
8
Oracle RightNow Adapter Use Cases
- 8.1 Performing a Create, Read, Update, Destroy (CRUD) Operation on a Single Business Object
- 8.2 Performing a CRUD Operation on Multiple Business Objects
- 8.3 Performing a Batch Operation with Multiple Business Objects and Multiple Operations
- 8.4 Querying Arbitrary Objects using ROQL
- 8.5 Performing CRUD Operations on Custom Objects
- 8.6 Chaining Multiple Operations Together in One Batch Request
-
9
Configuring Oracle RightNow Cloud Properties
- 9.1 Configuring Basic Information Properties
- 9.2 Configuring Oracle Cloud Adapter Connection and CSF Key Properties
- 9.3 Configuring Oracle RightNow Cloud Source Request Properties
- 9.4 Configuring Oracle RightNow Cloud Source Response Properties
- 9.5 Configuring Oracle RightNow Cloud Target Operation Properties
- 9.6 Reviewing Configuration Values on the Summary Page
- A Credential Store Configuration for Managing RightNow Credentials