1. Using the Oracle RightNow Adapter
  2. Oracle RightNow Adapter Use Cases
  3. Performing CRUD Operations on Custom Objects

8.5 Performing CRUD Operations on Custom Objects

Oracle RightNow Cx has two different types of objects associated with it: standard business objects and custom objects upon which you can perform CRUD operations. In this use case, you perform a Get operation on a custom object and generate the appropriate WSDL and JCA file.

To perform the Get operation on a custom object:

  1. At the Operation screen, look under Available for the custom object you want to select for a CRUD operation. The convention is the standard object name, for example, Contact, followed by CustomObj (for example, Contact_CustomObj).
  2. Using Contact_CustomObj as an example under Available, and using the arrow, move the selected object to Selected.
  3. Change the CRUD operation to Get to perform a Get operation on the selected object.
  4. Click Next Step. The wizard displays the Summary screen.
  5. Click Finish to generate the WSDL and JCA file.