1. Using the Oracle RightNow Adapter
  2. Configuring Oracle RightNow Cloud Properties
  3. Configuring Oracle RightNow Cloud Source Response Properties

9.4 Configuring Oracle RightNow Cloud Source Response Properties

Enter the Oracle RightNow Cloud source response values for your integration.

Topics

9.4.1 What You Can Do from the Oracle RightNow Cloud Source Response Page

You can configure the operation and business object that comprise the response type for Oracle RightNow Cloud.

  • Immediate (synchronous) response: A response business object is immediately returned as output. You select Immediate as the response type on the Response page and select the business object as part of the response to the client.
  • No response is required: You deselect the Send checkbox on the Response page because a response is not required.

9.4.2 What You See on the Oracle RightNow Cloud Source Response Page

Select the business object for the integration to send as a response document to the Oracle RightNow Cloud application.

The following types of responses are available.

  • Immediate: A synchronous response is required (See Table 9-1 for instructions)

  • None: No response is required (See Table 9-2 for instructions)

The following table describes the fields available if an immediate (synchronous) response is required.

Table 9-1 Response Type — Immediate (Synchronous) Response is Required

Element Description

Immediate Response

Select Immediate for the Oracle RightNow Cloud application to wait until a response is received from the integration. This is also known as the request and response message exchange pattern. This is the default selection.

Also Send faults

Select this checkbox if you want to send fault information to the Oracle RightNow Cloud application if any errors are encountered by the integration while processing the request. This is an optional checkbox only available with the Immediate response type.

Object Filter Name
Enter the initial letters to filter the display of business objects. You can also select a filter type:

  • All: Displays all objects.

  • Custom: Displays objects you created. These business objects are identified by special icons. The naming convention is a combination of the package name and object name joined by a “.”. For example, if there is a custom object package called CO and an object named PurchaseProduct, the wizard displays the custom object as CO.PurchaseProduct.

  • Standard: Displays business objects delivered as part of the standard Oracle RightNow Cloud application.

Select Business Object

Select the business object for the integration to send as a response document to the Oracle RightNow Cloud application.

The following table describes the fields available if no response is required.

Table 9-2 Response Type — No Response is Required

Element Description

Send

Deselect if a response is not required. This option disables the selection of business objects because none are required.

Response Type

If you deselect the Send checkbox, this section is disabled.

Select Business Object

If you deselect the Send checkbox, this section is disabled.