1. Loan Collection User Guide
  2. Customer Service
  3. Customer Service screen’s Customer Service tab
  4. Letters sub tab
  5. Collections: Collection letter 1

4.5.10.3 Collections: Collection letter 1

The predefined Collection letter 1 is automatically sent a configurable number of days after an account becomes delinquent (receives a condition of active: DELQ on the Customer Service screen).
The Collection letter 1 is available for Loan fixed and variable rate).

To generate the Collection letter 1

  1. Open the Customer Service screen and load the account you want to work with.
  2. Click the Customer Service tab, then click Letters sub tab.
  3. On the Letters section, select Collection Letter - 1.
  4. Click View Letter to generate Collection Letter - 1.

    Figure 4-15 Customer Service - Letters - Collection Letter 1


    Description of Figure 4-15 follows
    Description of "Figure 4-15 Customer Service - Letters - Collection Letter 1"

Parent topic: Letters sub tab