1. Exception Queues User Guide
  2. Exception & Investigation Queues - Internal
  3. Network Resolution Queue

Network Resolution Queue

Payment transactions initiated from Single Payment / C2B / SWIFT pass through / MT101 undergoes network resolution based on the network rule maintained. Payments failed to derive network, lands in network resolution queue.

  1. On Homepage, specify PQSNWRQU in the text box, and click next arrow.
    Network Resolution Queue screen is displayed.

    Figure 3-24 Network Resolution Queue

    Description of Figure 3-24 follows
    Description of "Figure 3-24 Network Resolution Queue"
  2. Search using one or more of the following parameters:
    • Authorization Status
    • Customer Number
    • Debit Account
    • Requested Execution Date
    • Initiation Date
    • Source Code
    • Transaction Branch
    • Prefunded Payments
    • Transfer Currency
    • Source Reference Number
    • Transaction Reference Number
    • File Reference Number
    • Company ID
    • Batch ID
    • Current Status
    • Channel Type
    • Verification Status
  3. Once you specified the parameters, click the Search button.
    System displays the records that match the search criteria.
  4. Double click a record after selecting a record to view the detailed screen.

    Note:

    Network Resolution Queue displays the transactions that canceled also in the Queue. If the Queue status is 'Canceled' and Authorization Status is 'Authorized', then no user action is allowed.
  5. User can perform following actions:

    Table 3-13 Network Resolution Queue - Action

    Action Functions
    View Message Select a particular network in this queue and then click this action button to view the message.
    Select Network Select a particular network in this queue and click this action button.
    Cancel Specify the Cancel and Reject/Return related details.
    Authorize Select a particular network in this queue and then click this action button to authorize the network
    View Queue Action Select a network and click this action button to show the actions taken by system or users and the associated audit trail.
    Verify User can verify the transaction only if dual authorization is enabled.
    Reject Either the Authorization status or Verification status is Unauthorized, the you can reject the transaction.
    View Cancel Details User can view Cancel and Sanction Check related details.

Parent topic: Exception & Investigation Queues - Internal