Oracle Banking Collections is designed to assist financial institutions with managing the repayment of their consumer debt portfolios. The solution helps in accurate tracking and monitoring of delinquent accounts with high standards of efficiency.

Key capabilities of Oracle Banking Collections are as follows:

• Case Creation for Delinquent Accounts
  
• Rules Engine to Automate Decision Making
  
• Intelligent Segmentation and Task Workflow Management
  
• User Allocation and User Management
  
• Capture Customer Interactions
  
• Email Alerts
  
• SMS Alerts
  
• Letter Communication
  
• Promise to Pay
  
• Task Management
  
• Case Management
  
• Active Account History
  
• Collector and Supervisor Dashboard
  
• Manual Email Alerts and Letters
  
• Fees & Charges
  
• Specialized Cases Tab
  
• Business Configurations
  
• Specialized Collections Process
  
• Automatic Notes capture using GenAI
  
• Automatic Compliance Check using GenAI
  
• Borrower Behavior Score using Pricing and Decision service
  
• Agent User Interface
  
• Self Service Collections through OBDX
  
• Bi-directional WhatsApp communication through OBDX
  
• Document Upload