2.13 Collector and Supervisor Dashboard
Oracle Banking Collections provides a comprehensive dashboard for Collectors and Supervisors. These dashboards are high-level interfaces that provides the real-time insights into the work and performance of the collections process, helping them oversee the activities of collectors in their team, track key metrics, and ensure the effectiveness of collection strategies. It acts as a central hub for monitoring operations and making data-driven decisions.
Following key information is displayed through dashboard:
- Key Performance Indicators – KPIs for the logged in collector or supervisor’s team.
- Current Tasks - Real time update of all the ongoing tasks which are assigned to the logged in collector or supervisor’s team.
- Upcoming Promises - Real time update on all the upcoming promises lined up for the collector or supervisor’s team.
- Tasks History - Performance based tracking for total tasks worked by the collector or supervisor’s team in the past with detailed breakup.
- Collection Liquidation History – Performance update on all historical amount collected by the logged in collector or supervisor’s team.
Parent topic: Key Features