2.22 Agent User Interface
Field collectors can access a detailed web-based interface provided by Oracle Banking Collections on their hand held devices while on the move. Through the agent user interface, field collectors can carry out the following operations:
- View all collection tasks assigned to them through the agent task summary screen.
- View individual account information from the task summary screen.
- View customer/party specific correspondence details from the task summary screen.
- Capture a simple promise.
- Capture action results, update task status along with notes.
Parent topic: Key Features