Table of Contents
- Title and Copyright Information
- Preface
- 1 Overview
-
2
Key Features
- 2.1 Case Creation for Delinquent Accounts
- 2.2 Rules Engine to Automate Decision Making
- 2.3 Intelligent Segmentation and Task Workflow Management
- 2.4 User Allocation and User Management
- 2.5 Capture Customer Interactions
- 2.6 Email Alerts
- 2.7 SMS Alerts
- 2.8 Letter Communication
- 2.9 Promise to Pay
- 2.10 Task Management
- 2.11 Case Management
- 2.12 Active Account History
- 2.13 Collector’s Dashboard
- 2.14 Manual Email Alerts
- 2.15 Fees & Charges
- 2.16 Specialized Cases Tab
- 2.17 Business Configurations
- 2.18 Specialized Collections Process
- 2.19 Automatic Notes capture using GenAI
- 2.20 Automatic Compliance Check using GenAI
- 2.21 Borrower Behavior Score using Pricing and Decision service