2.4 User Allocation and User Management
Oracle Banking Collections supports work items to be assigned based on predefined configurable logic.
The key features of user allocation and user assignment are:
- Facilitates user allocation at customer or account level.
- Facilitates in automated allocation of specialized cases to specific collectors with Round Robin allocation method.
- Facilitates to group users in multiple user groups and define supervisors for user groups.
- Helps in bulk allocation and reallocation of accounts.
Parent topic: Key Features