This topic explains functional features that are enhanced or added in this release.

Oracle Banking Collections Cloud Service is designed to assist financial institutions with managing the repayment of their consumer outstanding or past due debts. The solution helps in accurate tracking and monitoring of delinquent accounts with high standards of efficiency.

The key features developed as part of Oracle Banking Collections Cloud Service 14.8.0.0.0 release are:

This topic contains the following sub-topics

• Case Creation for Delinquent Accounts
  This topic describes the systematic instructions to Case Creation for Delinquent Accounts.
• Intelligent Segmentation and Task Workflow Management
  This topic describes the systematic instructions to Intelligent Segmentation and Task Workflow Management.
• User Allocation and User Management
  This topic describes the systematic instructions to User Allocation and User Management.
• Task Management
  This topic describes the systematic instructions to Task Management.
• Case Management
  This topic describes the systematic instructions to Case Management.
• Capture Customer Interactions
  This topic describes the systematic instructions to Capture Customer Interactions.
• Promise to Pay
  This topic describes the systematic instructions to Promise to Pay.
• Customer Communications
  This topic describes the systematic instructions to Customer Communications.
• Dashboard
  This topic describes the systematic instructions to Dashboard.
• Fees & Charges
  This topic describes the systematic instructions to Fees & Charges.
• Specialized Collections Process
  This topic describes the systematic instructions to Specialized Collections Process.
• Borrower Behavior Score using Pricing and Decision service
  This topic describes the systematic instructions to Borrower Behavior Score using Pricing and Decision service.
• Agent User Interface
  This topic describes the systematic instructions to Agent User Interface.
• Self Service Collections through OBDX
  This topic describes the systematic instructions to Self Service Collections through OBDX.
• Bi-directional WhatsApp communication through OBDX
  This topic describes the systematic instructions to Bi-directional WhatsApp communication through OBDX.
• Settlement Processing
  This topic describes the systematic instructions to Settlement Processing.
• Agency Assignment
  This topic describes the systematic instructions to Agency Assignment.
• Data Exchange Service
  This topic describes the systematic instructions to Data Exchange Service.
• Dialer Extract
  This topic describes the systematic instructions to Dialer Extract.