1.8 Customer Communications
This topic describes the systematic instructions to Customer Communications.
Oracle Banking Collections Cloud Service facilitates to send alerts to customers via Email, SMS or Letters based on configuration.
The key features of this functionality are:
- Facilitates in automatic triggering of communication via Email, SMS or Letters to customers based on user defined configuration.
- Facilitates to integrate with any email or SMS system.
- Facility to integrate with Document Management System for letter generation.
- Facility to manually trigger Email and letters to customers.
Parent topic: New Features