Sending Email to Different Email Addresses for Different Periods of the Day

Task

Your worldwide IT department operates 24/7. Support responsibility rotates to different data centers across the globe depending on the time of day. When Enterprise Manager sends an email notification, you want it sent to the administrator currently on duty (normal work day), which in this situation changes depending on the time of day.

There are four adminstrators to handle Enterprise Manager notification:

  • ADMIN_ASIA

  • ADMIN_EU

  • ADMIN_UK

  • ADMIN_US

You want the notifications to be sent to specific administrators during their normal work hours.

User Roles

  • System Administrator

  • IT Operator

Prerequisites

  • Email addresses have been defined for all administrators you want to send email nofifications.

    For more information, see "Defining Email Addresses".

  • You must have Super Administrator privileges.

  • All administrators who are to receive email notifications have been defined.

How to do it:

  1. From the Setup menu, select Notifications, then select My Notification Schedule.

    The Notification Schedule page displays.

  2. Specify the administrator who's notification schedule you wish to edit and click Change. The selected administrator's notification schedule displays. You can click the search icon (magnifying glass) for a list of available administrators.

  3. Click Edit Schedule Definition. The Edit Schedule Definition: Time Period page displays. The Edit Existing Schedule option is chosen by default. If necessary, modify the rotation schedule.

  4. Click Continue. The Edit Schedule Definition: Email Addresses page displays.

  5. Follow the instructions on the Edit Schedule Definition: Email Addresses page to adjust the administrator's notification schedule as required.

  6. Click Finish once the notification schedule changes for the selected administrator are have been made. You are returned to the Notification Schedule page.

  7. Repeat this process (steps two through six) for each administrator until all four administrators' notification schedules are in sync with their normal workdays.

What you have accomplished:

You have created a notification schedule where administrators in different time zones across the globe are only sent alert notifications during their assigned work hours.

What's next?

"Subscribing to Receive Email from a Rule"