Feature Summary
Impact to Existing Processes Definitions
- Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
- None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
- Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.
Download feature summary table.
| Module | Feature | Impact to Existing Processes | Action to Enable |
|---|---|---|---|
| Administration | Customer Portal Bot Detection | None | Setup Required |
| Administration | Single Sign-on: SSO certification expiry notification | None | Setup Required |
| Administration | Data Lifecycle Policies: Expire policies for SLA | None | Setup Required |
| Administration | Event Delivery Service: Audit log | Small scale | None |
| Channels | Chat in Browser UI: Agents Set a Preferred Chat Translation Language | None | Setup Required |
| Channels | Chat in Browser UI: Engagement Panel version update | Small scale | Potential Setup |
| Channels | Chat in Browser UI: Toast Auto-Sorts "No Value" Fields to the Bottom | None | Setup Required |
| Digital Customer Service | Customer Portal Cookies Preferences Widget | None | Setup Required |
| Reporting | Honor Filter Area Width Size Configuration in BUI Reports | Small scale | None |